Blog

Want to increase answer rates? Here’s a scenario: Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone...

July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN regulatory standards right now, it is time to take action. 

As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for the TRACED Act’s...

Aurora, NE (February 11th, 2021) Quality Voice & Data, Inc. (QVD) announces that the webinar recording “What Call Centers Need To Know About STIR/SHAKEN” was presented to BPESA members...

How did SHAKEN and Telecom Network Analytics Get Created? In 2021, an analytic provider estimated approximately 110 billion scam calls were sent out in that year alone, which can...

If the rise in unwanted calls isn’t a big enough irritation, the spoofing of numbers and changing Caller ID’s is. This deception and annoyance have led consumers to not answer their...

Aurora, NE (July 21, 2020) Quality Voice & Data, Inc. (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. Eveland’s primary...

QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for its customers.

• Unique white label SMS solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting DIDs.

By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it comes down to knowing...