Blog

A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, I started out as a call center intern in 1991 and was...

Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the best possible results A Caller ID Test is one of the most...

By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers time to complete...

2021 was an interesting year for many executives and leaders in the call center industry space. In fact, as I look back, one key industry-altering event in the call center/BPO space...

STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...

Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...

By Dean Garfinkel

Get customers to answer your calls. What do you do when your phone rings with an unknown number on your caller ID? Could it be the Neweegan Prince calling with instructions to claim...

Want to increase answer rates? Here’s a scenario: Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone...

July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN regulatory standards right now, it is time to take action.