Major BPO Doubles Dial Conversions With Trusted Call Completion®
August 23, 2024 /
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Steve Eveland joins Quality Voice & Data as Vice President of Sales
Aurora, NE (July 21, 2020) Quality Voice & Data, Inc. (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. Eveland’s primary...
Quality Voice & Data Attains Authorized SHAKEN Service Provider Status
QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for its customers.
Telinta & TextBetter® Team Up for SMS for VoIP Service Providers
• Unique white label SMS solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting DIDs.
Caller ID Management for Dummies
By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it comes down to knowing...
Pro Tips for Using Non-Voice Contacts in a Telemarketing Company
Great outbound telemarketing companies have been evolving over the last 10 years to include chat, text and email in their communication strategy. The addition of these non-voice...
Text Messaging for Contact Centers and Call Centers: The New Frontier
By Dean Garfinkel, President If you haven’t heard about it already, you will soon. It’s the next big thing in the world of contact centers and when it comes to customer service today,...
PACE recognizes Dean Garfinkel at National Convention and Expo 2018
Dean Garfinkel recognized as Treasurer of the PACE Board of Directors
Do This: Use Local Caller ID in Outbound Telemarketing
By Heather Dubas, Senior Operations Manager We all remember those days of hearing the phone ring and not even thinking twice before answering. Well… most of us remember those days and...
No Caller ID Name or Wrong Name is Bad
By Angela Garfinkel You would never consider handing out a business card with only your phone number and no name on it. You also would never hand out a business card with the wrong...
Is Your Dialer Displaying a Local Caller ID Number?
Is your dialer displaying a local caller ID for each of your telemarketing campaigns? Are you confident that you have an appropriate Local Caller ID Number in place that will allow...
