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STIR SHAKEN Carriers are Not All the Same Read More

STIR SHAKEN Carriers are Not All the Same

STIR SHAKEN Carriers are Not All the Same The passage of STIR/SHAKEN legislation signaled a seismic change for consumers, contact centers, and carriers alike. Although the...
5 Tips for Turning Up an Elastic SIP Trunk for a Dialer Read More

5 Tips for Turning Up an Elastic SIP Trunk for a Dialer

5 Tips for Turning Up an Elastic SIP Trunk on a Dialer I recently sat down with Jon Olson, QVD’s Senior Network Operations Center (NOC) Technician, to discuss his recent experiences...
Why a Premium Elastic SIP Trunk is Cost Effective Read More

Why a Premium Elastic SIP Trunk is Cost Effective

Call centers are still battling the public’s fear of answering robocalls. Legislation is helping, but so far it's fallen short of expectations. Despite the promise of STIR/SHAKEN...
Exploring Bring Your Own Carrier for Your Hosted Dialer? Read More

Exploring Bring Your Own Carrier for Your Hosted Dialer?

By Angela Garfinkel, Director   Hosted dialers have become the call center and outbound telemarketing industry norm. Unfortunately, most hosted dialers also charge a premium rate...