Aurora, NE (July 21, 2020) Quality Voice & Data, Inc. (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. Eveland’s primary responsibility is to engage with current and future QVD clients to improve contact rates and help protect brand reputation, when making outbound calls. His focus will be launching our Trusted Call Completion™ service.
Steve is a well-known call center executive and global BPO operations professional with 25+ years of experience. He has a proven record of building long term relationships with both domestic and international contact centers.
Dean Garfinkel, QVD’s CEO shared “We are pleased to have Steve Eveland join our team. With his passion, proven track record, and knowledge for the industries we serve, our current and future clients will be supported very well.” Garfinkel continued, “With QVD being an authorized SHAKEN service provider, Eveland’s experience fully compliments our telecom services and products.”
QVD’s Trusted Call Completion™ services help businesses maximize answer rates while protecting their telephone reputation. The first step for any customer is becoming a TrustedCaller™, this allows the company to introduce its customers to the telephony ecosystem as a Legitimate Caller. As part of this process, customers are required to complete a third-party verification process, which essentially validates an organization as legitimate and affirms their intentions align with the overall spirit of the TRACED ACT and STIR/SHAKEN Framework. Utilizing QVD’s Local Caller ID numbers which are vetted in real-time against multiple databases and the leading authentication hub, ensures they are not blocked or labeled as spam out of the gate.
Next, QVD layers its Monitoring & Remediation™ service, one of the most powerful brand-protection solutions in the market, includes monitoring – in real time how a customer’s calls appear on all major wireless handsets; utilizing instant remediation to defend how its customers appear on over 50% of the wireless handsets in the USA. QVD telephone numbers are registered & stored in this leading authentication hub that relies on real-time network data for over one billion daily call events across more than 400 carriers. Using the same authentication hub, QVD monitors customer numbers in real-time; gaining immediate insight into when their Caller ID number(s) are mislabeled or potentially blocked. “As a result, we can remediate a potential block or mislabel decision in real-time on over 50% of the wireless handsets in USA” – adds Garfinkel.
Last, QVD terminates customers outbound telephone calls over its Elastic SIP trunk service. As an authorized SHAKEN Service Provider Company, QVD terminates directly to other SHAKEN carriers ensuring calls are digitally signed & delivered with the highest level of attestation. Participating SHAKEN carriers include (but not limited to) Verizon Wireless, ATT Wireless, T-Mobile, US Sprint, US Cellular. More info at authenticate.iconectiv.com
About Quality Voice & Data, Inc.
Founded in 2010, Quality Voice & Data, Inc. offers secure and reliable cloud-based telecom switching and VoIP services for customers nationally. This includes local Caller ID numbers, IVR, PBX, SMS & MMS messaging, Conference Calling, Compliance Phone, Monitoring & Remediation services, and SIP trunking with Shaken Attestation. Our Trusted Call Completion™ service is known for maximizing our customers answer rates and protecting their reputation. Visit us at www.qualityvoicedata.com
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Media Contacts
Kelsey Olsen
516 656-5122
Dean Garfinkel is the President of Quality Voice & Data, an Authorized Shaken Service Provider enhanced telecom solutions provider to the telemarketing and call center industry. Dean’s passion for creating value-added solutions for his clients has resulted in numerous solutions which are industry-standard and used by most Fortune 500 call centers and their call center vendor partners. Dean can be reached at dean@qualityvoicedata.com or 516.656.5115.