Build Customer Trust and Relationships with Branded Caller ID
December 01, 2025 /
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Pro Tips for Using Non-Voice Contacts in a Telemarketing Company
Great outbound telemarketing companies have been evolving over the last 10 years to include chat, text and email in their communication strategy. The addition of these non-voice...
Text Messaging for Contact Centers and Call Centers: The New Frontier
By Dean Garfinkel, President If you haven’t heard about it already, you will soon. It’s the next big thing in the world of contact centers and when it comes to customer service today,...
PACE recognizes Dean Garfinkel at National Convention and Expo 2018
Dean Garfinkel recognized as Treasurer of the PACE Board of Directors
Do This: Use Local Caller ID in Outbound Telemarketing
By Heather Dubas, Senior Operations Manager We all remember those days of hearing the phone ring and not even thinking twice before answering. Well… most of us remember those days and...
No Caller ID Name or Wrong Name is Bad
By Angela Garfinkel You would never consider handing out a business card with only your phone number and no name on it. You also would never hand out a business card with the wrong...
Is Your Dialer Displaying a Local Caller ID Number?
Is your dialer displaying a local caller ID for each of your telemarketing campaigns? Are you confident that you have an appropriate Local Caller ID Number in place that will allow...
Easy Caller ID Management for Insurance Companies
One thing that fascinates me is the different business verticals that can benefit from using local caller ID numbers. When QVD started providing local caller ID numbers, we were...
How to Choose a Local Caller ID Strategy
Truth: Using a local phone number for outbound Caller ID does increase your outbound telemarketing answer rates. In fact, just this week, a major telecom carrier just told us that when...
Our Local Caller ID Helps Ensure Compliance with Federal Laws
By Rich Hamilton, Director of Marketing & Product Development Outbound Telemarketing is not for the feint of heart. There are so many aspects to consider when setting up a campaign,...
Using Local Caller ID Increases List Penetration Rates
There is nothing more frustrating than when you have an outbound telemarketing campaign rolling along with strong performance, and then have it drop like a rock halfway through the...
