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Do you answer calls if the Caller ID says Scam Likely? Read More

Do you answer calls if the Caller ID says Scam Likely?

By Angela Garfinkel, Director   Do you answer the call if the caller ID says “Scam Likely?”
Calls with Checkmark Have Been Verified by the Carrier Read More

Calls with Checkmark Have Been Verified by the Carrier

By Angela Garfinkel, Director Calls with checkmark have been verified by the carrier I was reviewing my missed calls on my mobile phone this morning and noticed a checkmark next to the...
STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier Read More

STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier

By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers time to complete...
STIR/SHAKEN Implementation: Are Your Calls Getting Delivered? Read More

STIR/SHAKEN Implementation: Are Your Calls Getting Delivered?

2021 was an interesting year for many executives and leaders in the call center industry space.  In fact, as I look back, one key industry-altering event in the call center/BPO space...
IMPACT of STIR/SHAKEN on Answer Rates Read More

IMPACT of STIR/SHAKEN on Answer Rates

Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...
How STIR/SHAKEN Helps Get Customers to Answer Your Calls Read More

How STIR/SHAKEN Helps Get Customers to Answer Your Calls

Get customers to answer your calls. What do you do when your phone rings with an unknown number on your caller ID? Could it be the Neweegan Prince calling with instructions to claim...