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With more than 30 years of experience in technology, telecom and business process management, our team
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
How to Improve Outbound Call Answer Rates Without Increasing Call Volume
There’s a pattern we keep seeing when we work with outbound teams. Someone hits a wall on answer rates, and the instinct is almost automatic: dial more. Add records, increase attempts, push the…
May 13, 2026
Toll-Free vs Local Numbers: Which One Gets Better Answer Rates?
Have you ever run an outbound calling campaign? Then you know that the hardest part isn’t what to say, but it’s getting someone to actually pick up the phone. For many years, toll-free numbers were…
May 01, 2026
Why Call Monitoring and Analytics Matter for Sales & Support Teams
Monitoring and analytics tools used by sales and support teams are becoming more integrated, powerful, and effective. They are also fast becoming widely adopted, with their use in call centers…
April 17, 2026