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Latest News
With more than 30 years of experience in technology, telecom and business process management, our team
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
How Can Businesses Protect Outbound Calls From Spam Labeling in the Future?
Outbound calling didn’t suddenly stop working. That’s something we have to remind clients all the time. What changed is the environment those calls move through. Carriers, mobile operating systems,…
January 13, 2026
How Spam Labeling Is Destroying Answer Rates and Costing Companies Millions
Businesses today are facing increasing obstacles to reaching customers on the phone. Many have responded by upping the number of calls they make to achieve previous answer rates, while the underlying…
January 04, 2026
The Future of Customer Engagement: Why Trusted Voice Calls Matter More Than Ever
If you walk into any call center in America, you’ll see two stories unfolding simultaneously. In one, leaders are investing heavily in digital channels like messaging, chat, and automation because…
December 17, 2025