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With more than 30 years of experience in technology, telecom and business process management, our team delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
Businesses have usually defaulted to traditional phone systems in the past because they felt reliable, familiar, and safe. However, in 2026, this assumption is quickly becoming outdated.
We spend a lot of time listening to revenue teams talk about performance. When answer rates dip, their first instinct is almost always the same: dial more. It sounds logical. If connection rates fall…
