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With more than 30 years of experience in technology, telecom and business process management, our team
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
Toll-Free vs Local Numbers: Which One Gets Better Answer Rates?
Have you ever run an outbound calling campaign? Then you know that the hardest part isn’t what to say, but it’s getting someone to actually pick up the phone. For many years, toll-free numbers were…
May 01, 2026
Why Call Monitoring and Analytics Matter for Sales & Support Teams
Monitoring and analytics tools used by sales and support teams are becoming more integrated, powerful, and effective. They are also fast becoming widely adopted, with their use in call centers…
April 17, 2026
How Carriers Decide Which Calls Get Blocked or Labeled as Spam
Have you ever noticed getting a call that says “Spam Likely”, or calls that never ring, while some businesses can make it to the person on the other line? The answer has a deeper layer than you…
April 06, 2026