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With more than 30 years of experience in technology, telecom and business process management, our team
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
How Do Call Reputation Scores Affect Customer Communication?
Your business may rely on outbound phone calls, whether it’s for customer support, appointment reminders, or sales. However, how do you know if all your calls are reaching all your customers?
January 30, 2026
How Can Businesses Protect Outbound Calls From Spam Labeling in the Future?
Outbound calling didn’t suddenly stop working. That’s something we have to remind clients all the time. What changed is the environment those calls move through. Carriers, mobile operating systems,…
January 13, 2026
How Spam Labeling Is Destroying Answer Rates and Costing Companies Millions
Businesses today are facing increasing obstacles to reaching customers on the phone. Many have responded by upping the number of calls they make to achieve previous answer rates, while the underlying…
January 04, 2026