STIR SHAKEN Voice Provider Has Outbound Caller IDs for Sale In recent years, the telecommunications industry has been upended by two things: the flood of illegitimate calls aimed at...
Call centers are still battling the public’s fear of answering robocalls. Legislation is helping, but so far it's fallen short of expectations. Despite the promise of STIR/SHAKEN...
Despite recent legislation such as STIR/SHAKEN meant to battle robocallers, many consumers still receive unwanted calls daily. And they are fed up. Approximately 8 out of 10 Americans...
Telemarketing phone numbers are not all equal. When I use the term "telemarketing phone numbers," what does that mean? I’m referring to the phone number that is displayed as Caller...
The problem starts when almost no one picks up the phone when your outbound call center team is making calls. Your dialer team turns up the dialer, increasing dials per hour. Your...
The problem starts when almost no one picks up the phone when your business calls. Established customers will answer your calls. But others? Not so much––especially if you're calling...
Introduction Do you or your customers ever receive calls from unrecognized numbers? More than likely, the answer is yes. What if the source of these mystery calls was your own...
Will STIR/SHAKEN Attestation Levels Ever Eliminate Robocalls? Consumers and legitimate businesses have long decried the curse of robocalls. They are time-consuming and wildly annoying...
Trusted Caller ID is critical for outbound call centers. With a trusted caller ID, call centers can ensure their calls don't get blocked or mislabeled as spam. Learn more about the...
STIR/SHAKEN Attestation levels were developed by the Robocall Taskforce, established by the Federal Communications Commission in response to the overwhelming problem of illegal...