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What Call Centers Need To Know About SHAKEN/STIR Read More

What Call Centers Need To Know About SHAKEN/STIR

Aurora, NE (February 11th, 2021) Quality Voice & Data, Inc. (QVD) announces that the webinar recording “What Call Centers Need To Know About STIR/SHAKEN” was presented to BPESA members...
What Is STIR/SHAKEN & Why It Is Important? Read More

What Is STIR/SHAKEN & Why It Is Important?

If the rise in unwanted calls isn’t a big enough irritation, the spoofing of numbers and changing Caller ID’s is. This deception and annoyance have led consumers to not answer their...
Steve Eveland joins Quality Voice & Data as Vice President of Sales Read More

Steve Eveland joins Quality Voice & Data as Vice President of Sales

Aurora, NE (July 21, 2020) Quality Voice & Data, Inc.  (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. Eveland’s primary...
Quality Voice & Data Attains Authorized SHAKEN Service Provider Status Read More

Quality Voice & Data Attains Authorized SHAKEN Service Provider Status

QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for its customers.
Telinta and TextBetter® Team Up for SMS Solutions for VoIP Service Providers in the US Read More

Telinta and TextBetter® Team Up for SMS Solutions for VoIP Service Providers in the US

• Unique white label SMS solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting DIDs.
Caller ID Management for Dummies Read More

Caller ID Management for Dummies

By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it comes down to knowing...
Pro Tips for Using Non-Voice Contacts in a Telemarketing Company Read More

Pro Tips for Using Non-Voice Contacts in a Telemarketing Company

Great outbound telemarketing companies have been evolving over the last 10 years to include chat, text and email in their communication strategy. The addition of these non-voice...
Text Messaging for Contact Centers and Call Centers: The New Frontier Read More

Text Messaging for Contact Centers and Call Centers: The New Frontier

By Dean Garfinkel, President If you haven’t heard about it already, you will soon. It’s the next big thing in the world of contact centers and when it comes to customer service today,...
No Caller ID Name or Wrong Name is Bad Read More

No Caller ID Name or Wrong Name is Bad

By Angela Garfinkel You would never consider handing out a business card with only your phone number and no name on it. You also would never hand out a business card with the wrong...