Trusted Caller ID is critical for outbound call centers. With a trusted caller ID, call centers can ensure their calls don't get blocked or mislabeled as spam. Learn more about the...
Why Scam Likely is a Call Center Problem One of your call agents dials a prospective customer. The phone rings, but the person on the other end of the line doesn't pick up...
By Angela Garfinkel, Director Google Verified Calls delivers a verified business name, logo, and call reason Google verified calls is the latest solution for giving customers more...
By Angela Garfinkel A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, I started out as a call center intern...
Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the best possible results A Caller ID Test is one of the most...
STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...
By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it comes down to knowing...