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CNAM Database Facts:  5 Things to Know Read More

CNAM Database Facts:  5 Things to Know

Introduction Do you or your customers ever receive calls from unrecognized numbers? More than likely, the answer is yes. What if the source of these mystery calls was your own...
5 CNAM Caller ID Principles Refreshed for 2022 Read More

5 CNAM Caller ID Principles Refreshed for 2022

By Angela Garfinkel, Director   CNAM Caller ID 2022 Refresh
Caller ID CNAM Best Practices Read More

Caller ID CNAM Best Practices

By Angela Garfinkel A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life.  In fact, I started out as a call center intern...
CNAM database plus STIR/SHAKEN will increase answer rate Read More

CNAM database plus STIR/SHAKEN will increase answer rate

STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...