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5 CNAM Caller ID Principles Refreshed for 2022 Read More

5 CNAM Caller ID Principles Refreshed for 2022

By Angela Garfinkel, Director CNAM Caller ID 2022 Refresh
Caller ID CNAM Best Practices Read More

Caller ID CNAM Best Practices

By Angela Garfinkel A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life.  In fact, I started out as a call center intern...
CNAM database plus STIR/SHAKEN will increase answer rate Read More

CNAM database plus STIR/SHAKEN will increase answer rate

STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...