cnam database

Introduction Do you or your customers ever receive calls from unrecognized numbers? More than likely, the answer is yes. What if the source of these mystery calls was your own...

 

By Angela Garfinkel, Director   CNAM Caller ID 2022 Refresh

By Angela Garfinkel A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life.  In fact, I started out as a call center intern...

STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...