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Last Updated: August 17, 2024

This Acceptable Use Policy (“AUP” or “Policy”) describes actions by Users that are prohibited by Quality Voice & Data Inc. and its affiliates and subsidiaries (“QVD”). “Users” means any user or Customer of any and all QVD provided services (“Service” and/or “Services”) that are provided by QVD pursuant to any applicable customer Agreement, including, without limitation, any applicable terms of service, Master Service Agreement, Service Orders, and/or supplements to any applicable Agreement(s) (which Users must accept as a condition to receiving any Services from QVD).

This Acceptable Use Policy is subject to change from time to time with such changes effective upon posting at www.qualityvoicedata.com/acceptable-use-policy and e-mailing to its Customers. QVD encourages Users to review this Policy regularly.

  1. Services may be used only for lawful, proper and appropriate purposes.
  2. Users must use any Services only in a manner that, in QVD’s sole discretion, is consistent with the purposes of such Services. Users will not engage in any legal or illegal activity that either (i) harms QVD, the network operated by QVD, the Services and/or any User, or (ii) interferes with the network operated by QVD and/or the provision or use of the Services by QVD or any User.
  3. Services may not be used for illegal, improper, and/or inappropriate purposes.
  • Illegal purposes include, but are not limited to:
    • using any Service to violate any law, rule, or regulation; or
    • engaging in threatening, abusive, harassing, defamatory, libelous, deceptive or fraudulent behavior.
  • Improper and/or inappropriate uses include, but are not limited to:
    • utilizing a Call Logo, Call Reason, and/or the Caller Display Name that is fraudulent, deceptive, misleading to a consumer or endorses violence, contains profanity, or contains hate speech.
    • utilizing a Call Logo, Call Reason, and/or the Caller Display Name that contains SHAFT Content. S.H.A.F.T is an acronym that stands for: Sex/Adult, Hate Speech/Profanity, Alcohol, Firearms, and Tobacco (including marijuana, cannabis, vapes, and e-cigarettes).
    • utilizing a Call Logo that contains a hyperlink or QR code that allows a consumer to (i) navigate to a webpage; (ii) begin drafting an email, SMS, OTT, or other message; or (iii) take a separate action.
    • posting multiple messages similar in content to Usenet or other newsgroups, listservs, forums, e-mail mailing lists or other similar groups or lists;
    • calling, messaging, storing, posting or transmitting harassing, threatening or abusive materials, e-mail or information;
    • posting or transmitting any information or software that contains a virus worm, cancelbot or other harmful component;
    • without permission from the owner of a system or network, doing any of the following: (a) accessing the system or network, (b) monitoring data or traffic, (c) probing, scanning, and/or testing firewalls, (d) testing the vulnerability of a system or network or (e) breaching the security or authentication routines of a system or network;
    • reverse-engineering the Services in order to find limitations, vulnerabilities, or evade filtering capabilities
    • conducting or forwarding contests, pyramid schemes or chain letters;
    • relaying e-mail in an anonymous fashion or forging any TCP-IP packet header;
    • mailbombing, flooding, overloading, attacking or otherwise interfering with a system or network;
    • sending unsolicited calls, messaging, e-mailings (including, without limitation, commercial advertising and informational announcements) if such unsolicited activities could reasonably be expected to or do in fact provoke complaints;
    • operating a server in connection with the Services in an “open relay” configuration (a configuration whereby a mail server processes email messages where neither the sender nor the recipient is a local user);
    • falsifying User or other identifying information provided to QVD or to other Users of the Services;
    • use of any Services in violation or any trademark, copyright, or any other intellectual property protection law or provision, or AUP policy of any third party provider;
    • use of any Services for the purposes of engaging in an activity in connection or conjunction with any pornographic and/or adult entertainment industry purpose, regardless of whether such activity is lawfully permitted;
    • any form of Robo calling as defined by the Federal Trade Commission’s Telephone Sales rule (TSR) that are unlawful;
    • any unlawful form of calling utilizing pre-recorded audio or non-live-human communications;
    • using auto-dialing or predictive-dialing to dial sequentially;
    • violating any of the Federal, State or municipality’s telemarketing regulations including but not limited to the Telephone Consumer Protection Act of 1991 (“TCPA”), the Telemarketing Sales Rules (“TSR”), the Junk Fax Prevention Act of 2005, Truth in Caller ID Act of 2009, and in Canada by the CRTC pursuant to Canada’s Anti-Spam Law (“CASL”);
    • rapid dialing or data pumping for the purpose of generating revenue directly or indirectly;
    • continuous or extensive chat line or conference call participation;
    • use of an open telephone line as a monitoring, intercom or similar service;
    • Failing to monitor outbound call campaigns to minimize complaints which may be generated by repetitive and/or continuous messaging or calling to the same destination or number within a short period of time. 
    • long duration calls (defined as calls to the same number in excess of four continuous or cumulative hours within a 24 hour period) and/or calls placed to specific numbers / destinations for the purpose of generating charges or fees for or with a third party;
    • use of call Services which do not consist of uninterrupted live human voice dialog by and between natural human beings;
    • using Services to record or monitor a phone call or other communication without securing consent from the participants to the phone call or other communication as required under applicable Federal and State laws (including, as applicable, California’s Invasion of Privacy Act and similar laws in other jurisdictions);
    • using Services in any manner that causes a telecommunications provider to complain about such use to QVD or materially violates the following: (a) industry standards, policies and applicable guidelines published by (i) the CTIA (Cellular Telecommunications Industry Association), (ii) the Mobile Marketing Association, or (iii) any other generally recognized industry associations; (b) telecommunications provider guidelines and usage requirements as communicated in writing to the Customer;
    • restricting or inhibiting any other User or any other person from using and enjoying the Services and/or the Internet; or
    • engaging in any of the foregoing activities by using the services of another provider or third party and channeling such activities through an account provided by QVD, or otherwise involving the Services or any QVD account in any way with or without another provider or third party for the purpose of facilitating the foregoing activities.

Remedies:

  1. QVD reserves the right, at its sole discretion, to determine if a Service is being used for any of the foregoing purposes or activities. Customer acknowledges  that QVD may record audio, across any of the provided QVD services, without further notice, to assist in making such determination, by human and/or by artificial intelligence software from time to time as it deems necessary, at its sole discretion.
  2. Violation of this Policy may result in civil or criminal liability, and QVD in its sole discretion, in addition to any remedy that it may have at law or in equity, may immediately terminate permission for the User to use the Services, or any portion of the Services, and may charge User any applicable rates and cancellation or termination fees. In addition, QVD may investigate incidents that are contrary to this Policy and provide requested information to third parties who have provided notice to QVD stating that they have been harmed by a User’s failure to abide by this Policy or the policies listed above. QVD may bring legal action to enjoin violations and/or collect damages caused by any violation of any part of this Policy.
  3. QVD reserves the right to cooperate with legal authorities and third parties in the investigation of any alleged wrongdoing related to this AUP or the User’s use of the Services, including the disclosure of the identity of the User that QVD deems responsible for the wrongdoing, monitor, tap, trace and otherwise disclose the nature and content of User’s communications, or User’s records, if and as required by law enforcement authorities and to provide such other assistance to law enforcement authorities as may lawfully be requested by them without notice to the Customer or User. 
  4. QVD will not be liable for any damages of any nature suffered by any Customer or User, or any third party resulting in whole or in part from QVD’s exercise of its rights under this AUP.
  5. Any violations or attempted violations of this Policy by any User (or any third party on behalf of any User) will constitute a violation of this Policy by the User and a material breach of any applicable customer Agreement, including, without limitation, any applicable terms of service and/or supplements to any applicable Agreement(s).
  6. QVD’s failure to enforce this policy in every instance in which it might have application does not amount to a waiver of QVD’s rights.
  7. IN NO EVENT WILL QVD BE LIABLE TO ANY USER OR THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES FOR ACTIONS TAKEN OR NOT TAKEN PURSUANT TO THIS POLICY, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DATA, OR OTHERWISE, EVEN IF QVD WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY IN FAVOR OF QVD IS IN ADDITION TO ANY LIMITATIONS SET FORTH IN ANY WRITTEN AGREEMENT BETWEEN QVD AND ANY APPLICABLE USER AND WILL APPLY WHETHER THE ACTION IN WHICH RECOVERY IS SOUGHT IS BASED IN CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OR STRICT LIABILITY), OR ANY APPLICABLE LAWS.

Customer Further Agrees:

  1. Nothing in this Policy will limit or be deemed a waiver of any rights or protections of QVD pursuant to any written Agreement between QVD and any applicable User. This Policy will be read in connection with any such written Agreement and not in conflict with any such Agreement. This Policy, in connection with any such Agreement, supersedes any other oral or written representations or Agreements made by QVD and/or its representatives regarding the Services.
  2. Subject to any arbitration, forum or choice of law provisions of any written Agreement between QVD and any applicable User, (i) this Policy will be governed by, construed under and enforced in accordance with the laws of the State of New York without reference to its choice of law principles or the United Nations Convention on the International Sale of Goods; and (ii) in the event any party brings a civil action or initiates judicial proceedings of any kind related to this Policy (except for actions to enter or collect on judgments), Users consent to the exclusive personal jurisdiction and venue of the federal and state courts located in Nassau County, New York.
  3. Customer acknowledges that phone numbers used in connection with QVD’s Services are subject to rules and restrictions imposed by telecommunications providers. In order to comply with such rules and restrictions, QVD may, at its sole discretion, reclaim Customer’s phone numbers that do not have adequate usage, as determined by such telecommunications providers. QVD, however, will use commercially reasonable efforts to (a) provide notice to Customer prior to any phone number reclamation and (b) to work with telecommunications providers to prevent the reclamation of any phone numbers. As a general rule of thumb, QVD recommends that Customer regularly uses its phone numbers. Customer acknowledges if they port QVD phone numbers to another carrier they will be charges a Port Out Fee of $10 per phone number.
  4. Customer agrees to indemnify QVD for any third-party complaints brought against QVD for alleged violations of this AUP by the Customer and its Users.
  5. If any provision of this Policy is held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of this Policy will not be affected thereby.