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Why Trusted Caller ID is Gaining Importance in Outbound Call Centers Read More

Why Trusted Caller ID is Gaining Importance in Outbound Call Centers

Trusted Caller ID is critical for outbound call centers.  With a trusted caller ID, call centers can ensure their calls don't get blocked or mislabeled as spam. Learn more about the...
What are the STIR/SHAKEN Attestation Levels and What Do They Mean? Read More

What are the STIR/SHAKEN Attestation Levels and What Do They Mean?

STIR/SHAKEN Attestation levels were developed by the Robocall Taskforce, established by the Federal Communications Commission in response to the overwhelming problem of illegal...
My Calls are Getting Blocked or Tagged Read More

My Calls are Getting Blocked or Tagged

New customers often come to us saying, “My calls are getting blocked or tagged”. Can Quality Voice & Data help? The short answer is Yes. The number one way to avoid this is to use a...
Why does my phone number show up as Spam? Read More

Why does my phone number show up as Spam?

You're a legitimate business owner, not a scammer. So why does your number show up as spam on customers' phones? This issue is more than just a minor technical mishap. It could damage...
One SIP Provider is happy to see telephone scammers penalized Read More

One SIP Provider is happy to see telephone scammers penalized

This FCC Action Helps Ensure the Future Viability of Quality SIP Providers With the STIR/SHAKEN implementation completed, voice service providers and the government are fighting back...
My Number Shows Up as Scam Likely: What to Do and How to Prevent Read More

My Number Shows Up as Scam Likely: What to Do and How to Prevent

Why Scam Likely is a Call Center Problem One of your call agents dials a prospective customer. The phone rings, but the person on the other end of the line doesn't pick up...
Exploring Bring Your Own Carrier for Your Hosted Dialer? Read More

Exploring Bring Your Own Carrier for Your Hosted Dialer?

By Angela Garfinkel, Director Hosted dialers have become the call center and outbound telemarketing industry norm. Unfortunately, most hosted dialers also charge a premium rate per...
Do you answer calls if the Caller ID says Scam Likely? Read More

Do you answer calls if the Caller ID says Scam Likely?

By Angela Garfinkel, Director   Do you answer the call if the caller ID says “Scam Likely?”