The Future of Customer Engagement: Why Trusted Voice Calls Matter More Than Ever
December 17, 2025 /
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4 Reasons to use a Premium DID Number Provider
Every DID Number is not created equal
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Google Verified Calls Increases Answer Rate
Google Verified Calls delivers a verified business name, logo, and call reason Google verified calls is the latest solution for giving customers more information about who is calling....
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STIR/SHAKEN Compliance Deadline Update
VoIP/IP Networks SHAKEN deadline is quickly approaching
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Caller ID CNAM Best Practices
A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, I started out as a call center intern in 1991 and was...
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A Caller ID Test is Easy and Inexpensive
Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the best possible results A Caller ID Test is one of the most...
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STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier
By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers time to complete...
STIR/SHAKEN Implementation: Are Your Calls Getting Delivered?
2021 was an interesting year for many executives and leaders in the call center industry space. In fact, as I look back, one key industry-altering event in the call center/BPO space...
CNAM database plus STIR/SHAKEN will increase answer rate
STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...
IMPACT of STIR/SHAKEN on Answer Rates
Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...
Is Your Telephone Carrier SHAKEN your Leg?
By Dean Garfinkel
