Build Customer Trust and Relationships with Branded Caller ID
December 01, 2025 /
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Google Verified Calls Increases Answer Rate
Google Verified Calls delivers a verified business name, logo, and call reason Google verified calls is the latest solution for giving customers more information about who is calling....
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STIR/SHAKEN Compliance Deadline Update
VoIP/IP Networks SHAKEN deadline is quickly approaching
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Caller ID CNAM Best Practices
A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, I started out as a call center intern in 1991 and was...
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A Caller ID Test is Easy and Inexpensive
Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the best possible results A Caller ID Test is one of the most...
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STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier
By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers time to complete...
STIR/SHAKEN Implementation: Are Your Calls Getting Delivered?
2021 was an interesting year for many executives and leaders in the call center industry space. In fact, as I look back, one key industry-altering event in the call center/BPO space...
CNAM database plus STIR/SHAKEN will increase answer rate
STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...
IMPACT of STIR/SHAKEN on Answer Rates
Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...
Is Your Telephone Carrier SHAKEN your Leg?
By Dean Garfinkel
How STIR/SHAKEN Helps Get Customers to Answer Your Calls
Get customers to answer your calls. What do you do when your phone rings with an unknown number on your caller ID? Could it be the Neweegan Prince calling with instructions to claim...
