Privacy Policy

Thank you for visiting our website. This privacy policy explains how Quality Voice & Data, Inc. (“QVD,” “we,” “us” or “our”) collects, uses and discloses personal information through qualityvoicedata.com (the “Site”) and through the CallClear applications for iOS, Android, Windows and macOS. Please read it before using the Site or submitting any personal information.

This policy covers the Site and the CallClear applications. It is intended for businesses and their representatives, and the Site and our services are operated from the United States. Information we collect and handle in the course of providing telecommunications services to our customers, including call detail records, calling and called telephone numbers, caller ID names, call content where it passes through our network and records a customer submits to our services, is governed by the applicable customer agreement, our Acceptable Use Policy and applicable law, including the Federal Communications Commission’s rules on Customer Proprietary Network Information (CPNI) under Section 222 of the Communications Act. QVD may monitor or record call audio, and may review it with people or automated tools, to enforce our Acceptable Use Policy, investigate fraud or abuse, and as required by law. Customers may also enable call recording features on their own accounts. See the Customer Proprietary Network Information section below. If you follow a link to another website, that website’s own privacy policy applies, and we are not responsible for the privacy practices or content of other websites.

Information We Collect

Information you give us

We collect the information you choose to submit, such as your name, company name, business email address, phone number, postal address and the content of your message. This includes information entered in our contact and quote request forms, the Caller ID Testing tool, meeting scheduling pages and any email or phone call with us. It also includes any telephone number you enter in the Caller ID Testing tool. If you give us information about another person, such as a colleague’s contact details or a telephone number that is not yours, you confirm you are permitted to do so.

Information collected automatically

When you visit the Site we and our service providers automatically collect certain information, including your IP address, browser type, device and operating system, the page that referred you, the pages you view, how you interact with those pages, and the dates and times of your visits. Your IP address can be used to estimate your general location, such as city or region. This information is collected through cookies, pixels, tags and similar technologies, which are described in the next section.

Campaign and referral information

When you arrive at the Site, our own website records the site that referred you, any campaign tags in the link you followed, the first page you landed on and, if you clicked one of our ads, the ad click identifier. This is stored in first-party cookies on our own domain. It is not sent to any analytics or advertising tool from your browser. It is attached to a form only when you choose to submit one, so we know which marketing brought the inquiry to us.

Cookies, Analytics and Advertising Tools

A cookie is a small file a website stores in your browser. Some cookies are needed for the Site to work. Others are set by analytics and advertising tools that help us understand how the Site is used and measure and improve our advertising. The table below lists the tools used on the Site.

Remarketing. Google Ads, Microsoft Advertising and LinkedIn use the tags on our Site to build lists of people who visited it. Those lists are held by the advertising platform and used to show our ads to the same people on other websites. We do not give these platforms a customer list. The audiences are built from the tags running in the visitor’s browser.

These providers handle the information they collect under their own privacy policies, which are available at policies.google.com/privacy (Google), privacy.microsoft.com (Microsoft), linkedin.com/legal/privacy-policy (LinkedIn), legal.hubspot.com/privacy-policy (HubSpot) and cloudflare.com/privacypolicy (Cloudflare).

Your Privacy Choices

Every page of the Site has a Your Privacy Choices link in the footer. That page has one tracking setting. Turning it off stops Google Analytics, Google Ads, Microsoft Advertising, Microsoft Clarity, the LinkedIn Insight Tag and HubSpot tracking from setting cookies or tracking your visit, and deletes the cookies those tools have already set in your browser. Google tags may continue to send limited signals that do not use cookies or advertising identifiers. Your choice is saved in a cookie in that browser on that device. If you clear your cookies or use another browser or device, you will need to set it again.

Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to turn this setting off for that browser, wherever you live. You do not need to visit the Your Privacy Choices page. If you later save a different choice on that page, your saved choice applies.

Visitors in the European Economic Area and the United Kingdom. When you first visit the Site from these regions, a banner asks you to accept or decline analytics and advertising cookies. You can change your answer at any time through the Your Privacy Choices link.

Other controls. You can also block or delete cookies in your browser settings, though some features of the Site may not work properly without them. You can manage ad personalization in your Google, Microsoft and LinkedIn account settings. Turning off tracking does not stop us from receiving information you choose to submit in a form. Marketing emails from QVD include a link to opt out of further marketing emails. We do not respond to browser Do Not Track signals because there is no accepted standard for them, but we honor Global Privacy Control as described above.

IP Addresses and Free Tool Abuse Prevention

Our free tools, including the Caller ID Testing lookup, are open to the public and cost us money on every use. We record the IP address a request comes from and use it to enforce daily usage limits, to identify automated abuse and for security. We do not use it to build an advertising profile.

When a lookup is passed to the caller ID reputation service that fulfills it, we do not send your IP address. We send a pseudonymous identifier derived from it using a keyed one-way hash (HMAC-SHA256). That identifier lets the service apply its own rate limits and spot abuse across requests, but it cannot be reversed to recover your IP address.

Your IP address is also seen by the providers that deliver the Site and our forms, including Cloudflare, Google reCAPTCHA and HubSpot, and by our hosting provider, Microsoft Azure.

Caller ID Testing Tool

The Caller ID Testing tool returns information from a third-party caller ID reputation service about how a telephone number is being labeled. The number you enter may belong to you, your business or someone else. We send the number to that service to fulfill the request and may keep a record of the numbers looked up to prevent abuse and improve the tool. Results are provided for informational purposes only, reflect the reputation service’s data at the time of the lookup, and are not a guarantee of how any carrier, analytics provider or device will treat a call.

How We Use Information

We use the information described above to

• respond to your inquiries and requests and provide the information or services you ask for
• operate, maintain, secure and improve the Site and our free tools
• understand how visitors use the Site and which content is useful
• measure our advertising and show our ads to people who have visited the Site, subject to the choices described above
• send business communications you have agreed to receive, which you can opt out of at any time
• prevent fraud, abuse and unlawful use, and meet our legal and regulatory obligations

How We Share Information

Service providers. We share personal information with companies that perform services for us, such as website hosting and delivery, customer relationship management, analytics, email delivery, spam protection and payment processing. They may use it only to provide those services to us.

Advertising and analytics partners. The tools listed in the Cookies, Analytics and Advertising Tools section collect information directly from your browser when you visit the Site, as described there, unless you have turned them off. We may also report to our advertising platforms that an inquiry came from one of their ads, using the ad click identifier described above, so we can measure which ads work.

Legal, fraud and safety. We may disclose information to government agencies or other companies when permitted or required by law or legal process, to protect the rights, property and safety of QVD, our customers or others, to prevent, detect or investigate fraud, abuse or unauthorized transactions, and to respond to parties who report that they were harmed by a violation of our Acceptable Use Policy.

Carrier obligations. As a telecommunications carrier we respond to subpoenas, court orders, warrants and other lawful process, and we comply with the Communications Assistance for Law Enforcement Act. We participate in the industry traceback process for suspected illegal robocalls and may disclose call records, including calling and called numbers, to the Industry Traceback Group, the FCC, other carriers and law enforcement for that purpose. We analyze call traffic to detect and block suspected illegal or fraudulent calling as part of our robocall mitigation obligations. We sign and verify calls under the STIR/SHAKEN framework, which attaches our identity and an attestation level to calls we originate and makes that information available to other carriers and their analytics providers.

Advisors and business transfers. We may share personal information with our professional advisors (such as lawyers, accountants, auditors and insurers) and with actual or prospective lenders, investors and their advisors in connection with financing, audits or due diligence, subject to appropriate confidentiality protections. We may also disclose personal information in connection with a merger, acquisition or sale of all or part of our business, subject to the same protections.

Text messaging. Mobile phone numbers and SMS opt-in consent collected for text messaging programs will not be shared with or sold to third parties or affiliates for their own marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors and service providers acting on our behalf solely to deliver the messages you have requested. You may opt out of text messages at any time by replying STOP.

Customer Proprietary Network Information (CPNI)

As a telecommunications provider, QVD receives Customer Proprietary Network Information (CPNI) in the course of providing services, such as information about the quantity, technical configuration, type, destination, location and amount of use of the services our customers purchase. Federal law and FCC regulations restrict how we may use and disclose CPNI. We use CPNI to provide, bill for and support the services our customers purchase, to protect against fraud and unlawful use, and as otherwise permitted or required by law. We do not use, disclose or permit access to CPNI for marketing purposes outside the scope permitted by FCC rules without customer approval. CPNI is never used by the Site’s analytics or advertising tools. Customers may contact us with questions about our CPNI practices.

Your Privacy Rights

Depending on where you live, you may have rights under applicable state privacy laws (such as the Nebraska Data Privacy Act, the California Consumer Privacy Act and similar laws in other states). These may include the right to know or access the personal information we hold about you, to receive a copy in a portable format, to correct inaccurate information, to request deletion, and to opt out of targeted advertising. We will not discriminate against you for exercising any of these rights.

In the twelve months before the date of this policy, we collected the categories of personal information described in the Information We Collect section, namely identifiers (such as name, email address, phone number and IP address), professional information (such as company name), internet and other electronic network activity (such as pages viewed and interactions with the Site) and approximate location derived from IP address. We collected it from you, from your browser and device, and from the tools described above. We disclosed these categories to the service providers and partners described in How We Share Information. Identifiers and internet activity are also collected by Google, Microsoft and LinkedIn through the advertising tools described above.

To opt out of analytics and advertising tracking, including targeted advertising, use the Your Privacy Choices link or enable Global Privacy Control in your browser. To exercise any other right, contact us using the information in the Contact Us section. We may take reasonable steps to verify your identity before responding, and you may designate an authorized agent to submit a request on your behalf where permitted by law. Certain information, including call detail records, is subject to retention obligations under telecommunications law and may not be deleted on request. If we decline to act on your request, you may appeal by contacting us and referencing your original request.

Where we process personal information as a service provider or processor on behalf of a customer, including telephone numbers and call records handled in delivering telecommunications services, requests about that information should be directed to the customer that determines how it is used. We will refer you to that customer and assist them in responding.

Visitors in the European Economic Area and the United Kingdom

Where the EU or UK General Data Protection Regulation applies to our processing of your personal information, you have the rights of access, rectification, erasure, restriction of processing, objection to processing and data portability, and the right to lodge a complaint with your local supervisory authority. Where we rely on your consent, such as for analytics and advertising cookies, you may withdraw it at any time through the Your Privacy Choices link.

We process personal information to respond to your requests and perform our agreements with you, for our legitimate interests in operating, securing and promoting our business, with your consent where required, and to comply with legal obligations. QVD is based in the United States, and information we collect is processed in the United States, where data protection laws may differ from those in your country.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal, regulatory, tax and accounting obligations, to resolve disputes and to enforce our agreements. Cookie lifetimes are listed in the Cookies, Analytics and Advertising Tools section. When personal information is no longer needed, we delete or de-identify it in accordance with our retention practices and applicable law.

Children’s Privacy

The Site and our services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Commitment to Data Security

Only authorized employees, agents and contractors who have agreed to keep information secure and confidential have access to personal information. We use administrative, technical and physical safeguards designed to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may change this policy from time to time. Changes will be posted on this page and the Last updated date above will be revised. Changes apply going forward and not retroactively. For material changes, we will provide additional notice where required by applicable law.

Contact Us

If you have any questions, concerns or requests about this policy or your personal information, contact us through our online form, by email at [email protected], by phone at (888) 656-5111, or by mail.

Quality Voice & Data, Inc.

102 Grant Street, Aurora, Nebraska 68818

Mailing address PO Box 267, Aurora, Nebraska 68818

[email protected]

(888) 656-5111

The CallClear Applications

CallClear is a business telephone application provided by Quality Voice & Data, Inc. (QVD), a telecommunications carrier. Accounts are issued by QVD or by the business customer the account belongs to. Users cannot create an account from within the application. The CallClear applications do not contain the website analytics and advertising tools described above.

Permissions the applications use

Contacts. With your permission, the application reads the contacts on your device and uploads them to QVD servers so the same directory is available on each device you sign in to and so incoming calls can be matched to a name. The application can also add and change contacts on your device. Contacts are used only to provide this directory.

Your contact card. The application reads your own contact record on the device to populate your profile.

Microphone. Used to carry a call while it is in progress. QVD does not record the content of your calls except as described in our Acceptable Use Policy, as required by law, or when the organization that administers your account enables call recording.

Camera. The application software supports video calling. QVD does not enable it, and the application does not capture, upload or store photographs or video.

Location. The application software supports location-based features. QVD does not enable them, does not collect location information, and does not share or sell it.

Files and media. Used to save and open attachments, message media and profile images, and to store the application’s own working files on your device.

Phone and device information. The application places and receives calls and reads the device’s telephone status so it can manage those calls. It also collects device model, operating system version, application version, network address and the notification token, issued by the device platform’s push notification service, used to alert your device to an incoming call.

Call and message records

We keep records of calls and messages placed and received, including the numbers involved and the date, time, duration and direction. These are generated by the telephone network in the ordinary course of carrying the service and are used to deliver it, to bill for it and to meet our regulatory obligations. Text and in-application messages pass through the service to be delivered and are not retained in the application’s message store. The messaging provider carrying the message may retain it under its own terms.

Diagnostic information

The application records technical logs used to investigate faults. These may include account identifiers and connection details, and are retained only as long as needed to resolve the issue.

How we use this information

To provide the telephone and messaging service, deliver calls and messages, maintain your contact directory, send notifications, bill and administer the account, investigate faults and fraud, and meet the obligations that apply to us as a telecommunications carrier. Certain information about your use of our telephone service is Customer Proprietary Network Information under Section 222 of the Communications Act and is handled accordingly.

Who we share it with

We share this information with the following. The organization that issued your account, where an employer or other business provisioned it. That organization administers the account and can access its records. Carriers and messaging providers that carry calls and messages to their destination. Business systems your administrator chooses to connect, such as a customer relationship management platform. Suppliers who maintain the applications under contract. We also disclose information where required by law or lawful process. We do not sell personal information from the applications and we do not use it for advertising. The applications contain no advertising.

Retention

Account information is kept while the account is active and for a reasonable period afterwards. Call and message records are kept for the period required for billing and our regulatory obligations. Contacts are kept until you remove them or the account is closed.

Your choices

Permissions can be granted or withdrawn at any time in your device settings. Withdrawing the contacts permission disables the directory. Turning off notifications will stop incoming calls from alerting your device when the application is closed.

Deleting your information

To request deletion of the information associated with a CallClear account, email [email protected] or write to us at the mailing address in the Contact Us section, giving the telephone number or account concerned. Where an employer issued the account, we will refer the request to them. We retain what we are required by law to keep and will confirm what was deleted. Removing the application from your device does not by itself delete server-side records, so please use the request process above.

Children

CallClear is a business tool and is not directed to anyone under 18. We do not knowingly collect information from children.

Security

Calls, messages and application traffic are encrypted in transit. No method of transmission or storage is completely secure, but we maintain safeguards appropriate to the information we hold.

Contact

Quality Voice & Data, Inc., 102 Grant Street, Aurora, Nebraska 68818. Mailing address PO Box 267, Aurora, Nebraska 68818. (888) 656-5111. [email protected].