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IMPACT of STIR/SHAKEN on Answer Rates Read More

IMPACT of STIR/SHAKEN on Answer Rates

Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...
How STIR/SHAKEN Helps Get Customers to Answer Your Calls Read More

How STIR/SHAKEN Helps Get Customers to Answer Your Calls

Get customers to answer your calls. What do you do when your phone rings with an unknown number on your caller ID? Could it be the Neweegan Prince calling with instructions to claim...
How STIR/SHAKEN Helps Call Centers Increase Answer Rates & Protect Their Brand Reputation Read More

How STIR/SHAKEN Helps Call Centers Increase Answer Rates & Protect Their Brand Reputation

Want to increase answer rates? Here’s a scenario: Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone...
Meeting the STIR/SHAKEN Regulatory and Compliance Requirements for Call Centers Read More

Meeting the STIR/SHAKEN Regulatory and Compliance Requirements for Call Centers

July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN regulatory standards right now, it is time to take action.  
Call Centers – Are you prepared for STIR/SHAKEN? Read More

Call Centers – Are you prepared for STIR/SHAKEN?

As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for the TRACED Act’s...
What Call Centers Need To Know About SHAKEN/STIR Read More

What Call Centers Need To Know About SHAKEN/STIR

Aurora, NE (February 11th, 2021) Quality Voice & Data, Inc. (QVD) announces that the webinar recording “What Call Centers Need To Know About STIR/SHAKEN” was presented to BPESA members...
STIR/SHAKEN Guide for the Call Center Read More

STIR/SHAKEN Guide for the Call Center

The TRACED ACT is rapidly changing how carriers and call centers operate. It requires full network adoption of STIR/SHAKEN by all carriers in 2021 and directly influences your contact...
What Is STIR/SHAKEN & Why It Is Important? Read More

What Is STIR/SHAKEN & Why It Is Important?

If the rise in unwanted calls isn’t a big enough irritation, the spoofing of numbers and changing Caller ID’s is. This deception and annoyance have led consumers to not answer their...
Steve Eveland joins Quality Voice & Data as Vice President of Sales Read More

Steve Eveland joins Quality Voice & Data as Vice President of Sales

Aurora, NE (July 21, 2020) Quality Voice & Data, Inc.  (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. Eveland’s primary...