Help! My Company's Caller ID is Labeled as Spam
March 16, 2023 /
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My Number Shows Up as Scam Likely: What to Do and How to Prevent
Why Scam Likely is a Call Center Problem One of your call agents dials a prospective customer. The phone rings, but the person on the other end of the line doesn't pick up...
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Exploring Bring Your Own Carrier for Your Hosted Dialer?
By Angela Garfinkel, Director Hosted dialers have become the call center and outbound telemarketing industry norm. Unfortunately, most hosted dialers also charge a premium rate...
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Do you answer calls if the Caller ID says Scam Likely?
By Angela Garfinkel, Director Do you answer the call if the caller ID says “Scam Likely?”
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Calls with Checkmark Have Been Verified by the Carrier
By Angela Garfinkel, Director Calls with checkmark have been verified by the carrier I was reviewing my missed calls on my mobile phone this morning and noticed a checkmark next to the...
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5 CNAM Caller ID Principles Refreshed for 2022
By Angela Garfinkel, Director CNAM Caller ID 2022 Refresh
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4 Reasons to use a Premium DID Number Provider
By Angela Garfinkel, Director Every DID Number is not created equal
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Google Verified Calls Increases Answer Rate
By Angela Garfinkel, Director Google Verified Calls delivers a verified business name, logo, and call reason Google verified calls is the latest solution for giving customers more...
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STIR/SHAKEN Compliance Deadline Update
By Angela Garfinkel, Director VoIP/IP Networks SHAKEN deadline is quickly approaching
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Caller ID CNAM Best Practices
By Angela Garfinkel A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, I started out as a call center intern...
