Why Scam Likely is a Call Center Problem One of your call agents dials a prospective customer. The phone rings, but the person on the other end of the line doesn't pick up...
By Angela Garfinkel, Director Hosted dialers have become the call center and outbound telemarketing industry norm. Unfortunately, most hosted dialers also charge a premium rate...
By Angela Garfinkel, Director Calls with checkmark have been verified by the carrier I was reviewing my missed calls on my mobile phone this morning and noticed a checkmark next to the...
By Angela Garfinkel, Director Google Verified Calls delivers a verified business name, logo, and call reason Google verified calls is the latest solution for giving customers more...
By Angela Garfinkel A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, I started out as a call center intern...