Meet Our Experts

Joe Scarpelli is the President and CEO of Quality Voice & Data, Inc., a leading provider of VoIP telecommunications and contact center solutions based in Wheaton, Illinois. With over 20 years of experience in the telecom and engineering industries, Joe specializes in delivering innovative communication solutions, including VoIP services, contact center technologies, and custom dial strategies.

Before founding Quality Voice & Data, Joe spent over a decade at CTC TeleServices, where he developed strong client relationships and led the launch of a Contact Center Dialing Platform. Prior to his work in telecommunications, Joe held a position as Lead Mechanical Engineer at Sargent & Lundy, where he led major projects in fossil power generation and plant design.

Joe is a Bradley University graduate with a degree in Mechanical Engineering and holds a Professional Engineering license. He is also an active volunteer with the Boy Scouts of America, serving as an Assistant Scoutmaster and High Adventure enthusiast.

Guy Scarpelli is the CFO of Quality Voice Data & President of CTC Telefund and CTC TeleServices, bringing over 30 years of expertise in the call center and fundraising industries. With a deep background in both B2B and consumer calling, Guy has specialized in managing inbound and outbound call center programs and vendor relationships. His experience also spans over three decades of political polling campaigns, making him a trusted leader in both business and political communication sectors.

Guy’s career began in 1986 and has been marked by his commitment to delivering high-quality services to clients of all sizes, from small-scale campaigns to large, complex operations. His leadership has helped navigate CTC Telefund through the challenges of the fundraising industry, while CTC TeleServices remains a key player in the call center business.

Beyond his professional achievements, Guy is known for his drive for success and enjoys spending his downtime on the golf course. His extensive experience and determination have solidified his reputation as a seasoned leader in the industry.

Well-known within the telecommunications and teleservices industries, Dean Garfinkel has more than 30 years’ experience in a wide range of technologies, including TDM, SS7, IP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom giants like AT&T, Verizon, CenturyLink and Windstream. In 2017, he also developed a patented text solution for businesses called TextBetter®. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit. Past member of the National Board of Directors and Treasurer of the Professional Association for Customer Engagement. He was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.

Angela Garfinkel currently serves as a Director for Quality Voice & Data. With 30+ years of call center and business process outsourcing experience, Angela provides the QVD team with key insights to support product development, marketing and sales. In addition, Angela teams up with Dean Garfinkel for strategic planning and leadership development. In addition to founding Quality Contact Solutions in 2007, Angela also co-authored an online course for The Direct Marketing Association (DMA) called Teleservices. Angela’s formal educational background includes a Masters in Business Administration and an undergraduate degree in Telecommunications Management from the University of Nebraska.

Kelsey is responsible for leading a cross-functional team including sales, client services and customer support for various telecom solutions, including local Caller ID, TextDesk and TextBetter®. Prior to joining Quality Voice & Data, Kelsey spent over 8 years working for a large inbound & outbound call center in various roles including human resources, technical support, reporting and data management. Under Kelsey’s direction, the QVD team has experienced double digit growth on an annual basis for the last 5 years. Kelsey is currently leading an effort to expand into providing local phone numbers and TextDesk solutions for the credit and collections call center space.

Brad Mullins has been involved in the telecommunications sales industry since 2012 where he has held various Business Development & Account Manager positions

Throughout his career, he has successfully led sales teams and developed routing and pricing solutions for large enterprise accounts, small to medium-sized businesses (SMBs), and within the Wholesale Carrier sector.

His primary focus has been on SIP routing, termination, and origination, as well as integrating various customer technology stacks to ensure the delivery of sustainable and high-quality telecom services.

Brad is a proud graduate of North Carolina State University.