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Quality Voice & Data Attains Authorized SHAKEN Service Provider Status Read More

Quality Voice & Data Attains Authorized SHAKEN Service Provider Status

QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for its customers.
Telinta and TextBetter® Team Up for SMS Solutions for VoIP Service Providers in the US Read More

Telinta and TextBetter® Team Up for SMS Solutions for VoIP Service Providers in the US

• Unique white label SMS solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting DIDs.
Caller ID Management for Dummies Read More

Caller ID Management for Dummies

By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it comes down to knowing...
Pro Tips for Using Non-Voice Contacts in a Telemarketing Company Read More

Pro Tips for Using Non-Voice Contacts in a Telemarketing Company

Great outbound telemarketing companies have been evolving over the last 10 years to include chat, text and email in their communication strategy. The addition of these non-voice...
Text Messaging for Contact Centers and Call Centers: The New Frontier Read More

Text Messaging for Contact Centers and Call Centers: The New Frontier

By Dean Garfinkel, President If you haven’t heard about it already, you will soon. It’s the next big thing in the world of contact centers and when it comes to customer service today,...
PACE recognizes Dean Garfinkel at National Convention and Expo 2018 Read More

PACE recognizes Dean Garfinkel at National Convention and Expo 2018

Dean Garfinkel recognized as Treasurer of the PACE Board of Directors
Do This: Use Local Caller ID in Outbound Telemarketing Read More

Do This: Use Local Caller ID in Outbound Telemarketing

By Heather Dubas, Senior Operations Manager We all remember those days of hearing the phone ring and not even thinking twice before answering. Well… most of us remember those days and...
No Caller ID Name or Wrong Name is Bad Read More

No Caller ID Name or Wrong Name is Bad

By Angela Garfinkel You would never consider handing out a business card with only your phone number and no name on it. You also would never hand out a business card with the wrong...
Is Your Dialer Displaying a Local Caller ID Number? Read More

Is Your Dialer Displaying a Local Caller ID Number?

  Is your dialer displaying a local caller ID for each of your telemarketing campaigns? Are you confident that you have an appropriate Local Caller ID Number in place that will allow...
Easy Caller ID Management for Insurance Companies Read More

Easy Caller ID Management for Insurance Companies

One thing that fascinates me is the different business verticals that can benefit from using local caller ID numbers. When QVD started providing local caller ID numbers, we were...