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A Caller ID Test is Easy and Inexpensive Read More

A Caller ID Test is Easy and Inexpensive

Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the best possible results A Caller ID Test is one of the most...
STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier Read More

STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier

By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers time to complete...
STIR/SHAKEN Implementation: Are Your Calls Getting Delivered? Read More

STIR/SHAKEN Implementation: Are Your Calls Getting Delivered?

2021 was an interesting year for many executives and leaders in the call center industry space.  In fact, as I look back, one key industry-altering event in the call center/BPO space...
CNAM database plus STIR/SHAKEN will increase answer rate Read More

CNAM database plus STIR/SHAKEN will increase answer rate

STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...
IMPACT of STIR/SHAKEN on Answer Rates Read More

IMPACT of STIR/SHAKEN on Answer Rates

Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...
How STIR/SHAKEN Helps Get Customers to Answer Your Calls Read More

How STIR/SHAKEN Helps Get Customers to Answer Your Calls

Get customers to answer your calls. What do you do when your phone rings with an unknown number on your caller ID? Could it be the Neweegan Prince calling with instructions to claim...
How STIR/SHAKEN Helps Increase Answer Rates & Protect Brand Reputation Read More

How STIR/SHAKEN Helps Increase Answer Rates & Protect Brand Reputation

Want to increase answer rates? Here’s a scenario: Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone...
Meeting STIR/SHAKEN Regulatory, Compliance Requirements - Call Centers Read More

Meeting STIR/SHAKEN Regulatory, Compliance Requirements - Call Centers

July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN regulatory standards right now, it is time to take action.  
Call Centers – Are you prepared for STIR/SHAKEN? Read More

Call Centers – Are you prepared for STIR/SHAKEN?

As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for the TRACED Act’s...