Branded CallerId Pricing: What To Expect
May 31, 2023 /
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A Caller ID Test is Easy and Inexpensive
Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the best possible results A Caller ID Test is one of the most...
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STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier
By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers time to complete...
STIR/SHAKEN Implementation: Are Your Calls Getting Delivered?
2021 was an interesting year for many executives and leaders in the call center industry space. In fact, as I look back, one key industry-altering event in the call center/BPO space...
CNAM database plus STIR/SHAKEN will increase answer rate
STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...
IMPACT of STIR/SHAKEN on Answer Rates
Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...
Is Your Telephone Carrier SHAKEN your Leg?
By Dean Garfinkel
How STIR/SHAKEN Helps Get Customers to Answer Your Calls
Get customers to answer your calls. What do you do when your phone rings with an unknown number on your caller ID? Could it be the Neweegan Prince calling with instructions to claim...
How STIR/SHAKEN Helps Increase Answer Rates & Protect Brand Reputation
Want to increase answer rates? Here’s a scenario: Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone...
Meeting STIR/SHAKEN Regulatory, Compliance Requirements - Call Centers
July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN regulatory standards right now, it is time to take action.
Call Centers – Are you prepared for STIR/SHAKEN?
As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for the TRACED Act’s...
