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Calls with Checkmark Have Been Verified by the Carrier Read More

Calls with Checkmark Have Been Verified by the Carrier

By Angela Garfinkel, Director Calls with checkmark have been verified by the carrier I was reviewing my missed calls on my mobile phone this morning and noticed a checkmark next to the...
5 CNAM Caller ID Principles Refreshed for 2022 Read More

5 CNAM Caller ID Principles Refreshed for 2022

By Angela Garfinkel, Director CNAM Caller ID 2022 Refresh
4 Reasons to use a Premium DID Number Provider Read More

4 Reasons to use a Premium DID Number Provider

By Angela Garfinkel, Director Every DID Number is not created equal
Google Verified Calls Increases Answer Rate Read More

Google Verified Calls Increases Answer Rate

By Angela Garfinkel, Director Google Verified Calls delivers a verified business name, logo, and call reason Google verified calls is the latest solution for giving customers more...
STIR/SHAKEN Compliance Deadline Update Read More

STIR/SHAKEN Compliance Deadline Update

By Angela Garfinkel, Director VoIP/IP Networks SHAKEN deadline is quickly approaching
Caller ID CNAM Best Practices Read More

Caller ID CNAM Best Practices

By Angela Garfinkel A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life.  In fact, I started out as a call center intern...
A Caller ID Test is Easy and Inexpensive Read More

A Caller ID Test is Easy and Inexpensive

Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the best possible results A Caller ID Test is one of the most...
STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier Read More

STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier

By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers time to complete...
STIR/SHAKEN Implementation: Are Your Calls Getting Delivered? Read More

STIR/SHAKEN Implementation: Are Your Calls Getting Delivered?

2021 was an interesting year for many executives and leaders in the call center industry space.  In fact, as I look back, one key industry-altering event in the call center/BPO space...
CNAM database plus STIR/SHAKEN will increase answer rate Read More

CNAM database plus STIR/SHAKEN will increase answer rate

STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...