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Text Messaging for Contact Centers and Call Centers: The New Frontier
By Dean Garfinkel, President If you haven’t heard about it already, you will soon. It’s the next big thing in the world of contact centers and ...
PACE recognizes Dean Garfinkel at National Convention and Expo 2018
Dean Garfinkel recognized as Treasurer of the PACE Board of Directors Dean Garfinkel, PACE National Board of Directors member, Treasurer and Executive Committee member, and other ...
Do This: Use Local Caller ID in Outbound Telemarketing
By Heather Dubas, Senior Operations Manager We all remember those days of hearing the phone ring and not even thinking twice before answering. Well… most of ...
No Caller ID Name or Wrong Name is Bad
By Angela Garfinkel You would never consider handing out a business card with only your phone number and no name on it. You also would never ...
Is Your Dialer Displaying a Local Caller ID Number?
This is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of ...
Easy Caller ID Management for Insurance Companies
By Kelsey Olsen, Director of Enhanced Telecom Services One thing that fascinates me is the different business verticals that can benefit from using local caller ID ...
How to Choose a Local Caller ID Strategy
By Angela Garfinkel, President Truth: Using a local phone number for outbound Caller ID does increase your outbound telemarketing answer rates. In fact, just this week, ...
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Our Local Caller ID Helps Ensure Compliance
By Rich Hamilton, Director of Marketing & Product Development Outbound Telemarketing is not for the feint of heart. There are so many aspects to consider when ...
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Using Local Caller ID Increases List Penetration Rates
Note from the QVD team: This is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound ...
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Use Local Caller ID Numbers in Fundraising Telemarketing
By Kelsey Olsen, Director of Enhanced Telecom Services Charities have used the power of the telephone as an effective channel to raise funds for many years. ...