Hosted dialers have become the call center and outbound telemarketing industry norm. Unfortunately, most hosted dialers also charge a premium rate per minute when you use their...
By Angela Garfinkel, Director Calls with checkmark have been verified by the carrier I was reviewing my missed calls on my mobile phone this morning and noticed a checkmark next to the...
Google Verified Calls delivers a verified business name, logo, and call reason Google verified calls is the latest solution for giving customers more information about who is calling....
A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, I started out as a call center intern in 1991 and was...
Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the best possible results A Caller ID Test is one of the most...
By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers time to complete...