Major BPO Doubles Dial Conversions With Trusted Call Completion®
August 23, 2024 /
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Text Messaging for Contact Centers and Call Centers: The New Frontier
By Dean Garfinkel, President If you haven’t heard about it already, you will soon. It’s the next big thing in the world of contact centers and when it comes to customer service today,...
PACE recognizes Dean Garfinkel at National Convention and Expo 2018
Dean Garfinkel recognized as Treasurer of the PACE Board of Directors
Do This: Use Local Caller ID in Outbound Telemarketing
By Heather Dubas, Senior Operations Manager We all remember those days of hearing the phone ring and not even thinking twice before answering. Well… most of us remember those days and...
Is Your Dialer Displaying a Local Caller ID Number?
Is your dialer displaying a local caller ID for each of your telemarketing campaigns? Are you confident that you have an appropriate Local Caller ID Number in place that will allow...
Easy Caller ID Management for Insurance Companies
One thing that fascinates me is the different business verticals that can benefit from using local caller ID numbers. When QVD started providing local caller ID numbers, we were...
How to Choose a Local Caller ID Strategy
Truth: Using a local phone number for outbound Caller ID does increase your outbound telemarketing answer rates. In fact, just this week, a major telecom carrier just told us that when...
Our Local Caller ID Helps Ensure Compliance with Federal Laws
By Rich Hamilton, Director of Marketing & Product Development Outbound Telemarketing is not for the feint of heart. There are so many aspects to consider when setting up a campaign,...
Using Local Caller ID Increases List Penetration Rates
There is nothing more frustrating than when you have an outbound telemarketing campaign rolling along with strong performance, and then have it drop like a rock halfway through the...
Use Local Caller ID Numbers in Fundraising Telemarketing
Charities have used the power of the telephone as an effective channel to raise funds for many years. The phone is a powerful tool that gives charities a way to reach many potential...
Top 6 Best Practices When Texting in Business
By Rich Hamilton, Director of Marketing & Product Development First, here is a little background. Businesses are increasingly using texting to communicate with current customer and...
