Caller ID strategy is an often overlooked aspect of setting up a new outbound telemarketing campaign. The reason Caller ID is often overlooked is because it isn’t one of the Big 3...
Aurora, Nebraska, USA – April 28, 2016 – The Professional Association for Customer Engagement (PACE) awarded Dean Garfinkel, President of Quality Voice & Data (QVD), with the...
Second from the left is our Kelsey Olsen By Angela Garfinkel The 2016 Professional Association for Customer Engagement (PACE) convention and expo, held in Orlando, FL on April...
Most telemarketers and outbound telephone campaign managers know that using Local Caller ID numbers is a powerful tool to increase the percentage of time that a consumer or business...
What is Caller ID Name Display? To use a name or not use a name, that is the question. By now we should all know the value of using Local Caller ID numbers to achieve higher answer...
Do you conduct outbound telemarketing? Do you want to protect your organization against consumer complaints and potential government fines or penalties resulting from the FCC...
On Friday July 10th 2015, the Federal Communications Commission (FCC) released its anticipated Telephone Consumer Protection Act (TCPA) Declaratory Ruling. The FCC Declaratory Ruling,...
How to Create a Local Presence for Your Business When Making Outbound Telephone Calls Before using Local Caller ID numbers to create a Local Presence, one should have a well-developed...