Major BPO Doubles Dial Conversions With Trusted Call Completion®
August 23, 2024 /
0
STIR/SHAKEN Implementation: Are Your Calls Getting Delivered?
2021 was an interesting year for many executives and leaders in the call center industry space. In fact, as I look back, one key industry-altering event in the call center/BPO space...
IMPACT of STIR/SHAKEN on Answer Rates
Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...
Is Your Telephone Carrier SHAKEN your Leg?
By Dean Garfinkel
Meeting STIR/SHAKEN Regulatory, Compliance Requirements - Call Centers
July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN regulatory standards right now, it is time to take action.
STIR/SHAKEN Guide for the Call Center
How did SHAKEN and Telecom Network Analytics Get Created? In 2021, an analytic provider estimated approximately 110 billion scam calls were sent out in that year alone, which can...
Steve Eveland joins Quality Voice & Data as Vice President of Sales
Aurora, NE (July 21, 2020) Quality Voice & Data, Inc. (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. Eveland’s primary...
Quality Voice & Data Attains Authorized SHAKEN Service Provider Status
QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for its customers.
Telinta & TextBetter® Team Up for SMS for VoIP Service Providers
• Unique white label SMS solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting DIDs.
Caller ID Management for Dummies
By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it comes down to knowing...
Pro Tips for Using Non-Voice Contacts in a Telemarketing Company
Great outbound telemarketing companies have been evolving over the last 10 years to include chat, text and email in their communication strategy. The addition of these non-voice...
