uncategorized

2021 was an interesting year for many executives and leaders in the call center industry space. In fact, as I look back, one key industry-altering event in the call center/BPO space...

Impact of STIR/SHAKEN on outbound call answer rates The impact of STIR/SHAKEN has been substantial. Particularly, the impact on outbound call answer rates has been significant. After...

By Dean Garfinkel

July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN regulatory standards right now, it is time to take action. 

How did SHAKEN and Telecom Network Analytics Get Created? In 2021, an analytic provider estimated approximately 110 billion scam calls were sent out in that year alone, which can...

Aurora, NE (July 21, 2020) Quality Voice & Data, Inc. (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. Eveland’s primary...

QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for its customers.

• Unique white label SMS solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting DIDs.

By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it comes down to knowing...

Great outbound telemarketing companies have been evolving over the last 10 years to include chat, text and email in their communication strategy. The addition of these non-voice...