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Exploring Bring Your Own Carrier for Your Hosted Dialer?
By Angela Garfinkel, Director Hosted dialers have become the call center and outbound telemarketing industry norm. Unfortunately, most hosted dialers also charge a premium rate per ...
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Do you answer calls if the Caller ID says Scam Likely?
By Angela Garfinkel, Director Do you answer the call if the caller ID says “Scam Likely?” When robocalls spiked in 2021, the “Scam Likely” notice appeared ...
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Calls with Checkmark Have Been Verified by the Carrier
By Angela Garfinkel, Director Calls with checkmark have been verified by the carrier I was reviewing my missed calls on my mobile phone this morning and ...
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5 CNAM Caller ID Principles Refreshed for 2022
By Angela Garfinkel, Director CNAM Caller ID 2022 Refresh When you think about CNAM Caller ID for your high-volume outbound call campaign, there are some principles ...
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4 Reasons to use a Premium DID Number Provider
By Angela Garfinkel, Director Every DID Number is not created equal A DID Number is the ten digit phone number that represents the phone number that ...
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Google Verified Calls Increases Answer Rate
By Angela Garfinkel, Director Google Verified Calls delivers a verified business name, logo, and call reason Google verified calls is the latest solution for giving customers ...
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STIR/SHAKEN Compliance Deadline Update
By Angela Garfinkel, Director VoIP/IP Networks SHAKEN deadline is quickly approaching The Federal Communications Commission issued an order on December 10, 2021, that impacted all non-facilities-based ...
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Caller ID CNAM Best Practices
By Angela Garfinkel A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, ...
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A Caller ID Test is Easy and Inexpensive
Are you considering a Caller ID Test? A Caller ID Test is a very low-cost way to identify if your Caller ID is getting you the ...
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STIR/SHAKEN: Key questions to ask your STIR/SHAKEN telecom carrier
By Steve Eveland, VP of Sales When it comes to STIR/SHAKEN telecom carriers, all carriers are not equal The Federal Communications Commission (FCC) gave voice carriers ...