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STIR/SHAKEN Guide for the Call Center
The TRACED ACT is rapidly changing how carriers and call centers operate. It requires full network adoption of STIR/SHAKEN by all carriers in 2021 and directly influences ...
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What Is STIR/SHAKEN & Why It Is Important?
If the rise in unwanted calls isn’t a big enough irritation, the spoofing of numbers and changing Caller ID’s is. This deception and annoyance have led consumers ...
Steve Eveland joins Quality Voice & Data as Vice President of Sales
Aurora, NE (July 21, 2020) Quality Voice & Data, Inc. (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. ...
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Quality Voice & Data Attains Authorized SHAKEN Service Provider Status
QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for ...
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Telinta and TextBetter® Team Up for SMS Solutions for VoIP Service Providers in the US
• Unique white label solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting ...
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Caller ID Management for Dummies
By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it ...
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Pro Tips for Using Non-Voice Contacts in a Telemarketing Company
Great outbound telemarketing companies have been evolving over the last 10 years to include chat, text and email in their communication strategy. The addition of these ...
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Text Messaging for Contact Centers and Call Centers: The New Frontier
By Dean Garfinkel, President If you haven’t heard about it already, you will soon. It’s the next big thing in the world of contact centers and ...
PACE recognizes Dean Garfinkel at National Convention and Expo 2018
Dean Garfinkel recognized as Treasurer of the PACE Board of Directors Dean Garfinkel, PACE National Board of Directors member, Treasurer and Executive Committee member, and other ...
Do This: Use Local Caller ID in Outbound Telemarketing
By Heather Dubas, Senior Operations Manager We all remember those days of hearing the phone ring and not even thinking twice before answering. Well… most of ...