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How STIR/SHAKEN Helps Call Centers Increase Answer Rates & Protect Their Brand Reputation
Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone chimed, ...
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Meeting the STIR/SHAKEN Regulatory and Compliance Requirements for Call Centers
July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN standards right now, it is ...
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Call Centers – Are you prepared for STIR/SHAKEN?
As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for ...
STIR/SHAKEN Experts Tapped To Present “What Call Centers Need To Know About SHAKEN/STIR” to BPESA members
Aurora, NE (February 11th, 2021) Quality Voice & Data, Inc. (QVD) announces that the webinar recording “What Call Centers Need To Know About SHAKEN/STIR” was presented to BPESA members ...
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STIR/SHAKEN Guide for the Call Center
The TRACED ACT is rapidly changing how carriers and call centers operate. It requires full network adoption of STIR/SHAKEN by all carriers in 2021 and directly influences ...
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What Is STIR/SHAKEN & Why It Is Important?
If the rise in unwanted calls isn’t a big enough irritation, the spoofing of numbers and changing Caller ID’s is. This deception and annoyance have led consumers ...
Steve Eveland joins Quality Voice & Data as Vice President of Sales
Aurora, NE (July 21, 2020) Quality Voice & Data, Inc. (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. ...
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Quality Voice & Data Attains Authorized SHAKEN Service Provider Status
QVD announced today that it is one of the first telephone carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation for ...
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Telinta and TextBetter® Team Up for SMS Solutions for VoIP Service Providers in the US
• Unique white label solution enables any US phone number to both send and receive SMS via the end user’s email without changing ownership or porting ...
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Caller ID Management for Dummies
By Nathan Teahon, Vice President at Quality Contact Solutions Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it ...