March 18, 2015 / Written by Angela Garfinkel

PACE Convention & Expo 2015 Creating an Effortless Customer Experience

Join the Quality Voice & Data team at the 2015 PACE Annual Convention and Expo that will be held April 19th – 22nd at the Atlanta Marriott Marquis in Atlanta, GA.  Come speak with Dean Garfinkel, President of Quality Voice & Data and learn about the exciting new products QVD has to offer!

PACE has assembled an impressive line-up of speakers for the Convention that coincides with their theme “Creating an Effortless Customer Experience”.  Executives and thought leaders – from companies like Zappos and CEB –  who are shaping and innovating the world of customer engagement will not only lead informative sessions, but will also be available in person throughout the convention.  PACE is the only association that brings this kind of leadership directly to you!

Visit www.paceassociation.com to view the Convention Brochure and see the complete line-up of sessions, speakers and networking opportunities as well as to register for the 2015 PACE Convention and Expo!

Are you going to the 2015 PACE Annual Convention and Expo? Call Kelsey at 516-656-5122 to let us know, we’d love to catch up with you!

Dean Garfinkel is the President of Quality Voice & Data, an Authorized Shaken Service Provider and enhanced telecom solutions provider to the telemarketing and call center industry. Dean’s passion for creating value-added solutions for his clients has resulted in numerous solutions which are industry-standard and used by most Fortune 500 call centers and their call center vendor partners. Dean can be reached at dean@qualityvoicedata.com

Kelsey Olsen is the Vice President of Enhanced Telecom Services for Quality Voice & Data, Inc., a leading provider of Local Caller ID numbers, enhanced texting solutions and a non-ATDS telephone system.  Kelsey takes great pride in leading a team that is responsible for setting up phone numbers with CNAM display within 15 minutes or less.  In addition, Kelsey is an expert advisor for her clients that need successful Caller ID best practices.  Kelsey can be reached at Kelsey.olsen@qualityvoicedata.com


Written by Angela Garfinkel

Angela Garfinkel, Director at Quality Voice and Data, brings over 30 years of experience in call center and business process outsourcing. Well known in the telemarketing and telecommunications industry, she co-authored a course for The Direct Marketing Association and actively participates in professional groups like PACE. Her educational background includes an MBA and an undergraduate degree in Telecommunications Management from the University of Nebraska.