Major BPO Doubles Dial Conversions With Trusted Call Completion®
August 23, 2024 /
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CNAM database plus STIR/SHAKEN will increase answer rate
STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...
How STIR/SHAKEN Helps Get Customers to Answer Your Calls
Get customers to answer your calls. What do you do when your phone rings with an unknown number on your caller ID? Could it be the Neweegan Prince calling with instructions to claim...
How STIR/SHAKEN Helps Increase Answer Rates & Protect Brand Reputation
Want to increase answer rates? Here’s a scenario: Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone...
Call Centers – Are you prepared for STIR/SHAKEN?
As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for the TRACED Act’s...
What Call Centers Need To Know About SHAKEN/STIR
Aurora, NE (February 11th, 2021) Quality Voice & Data, Inc. (QVD) announces that the webinar recording “What Call Centers Need To Know About STIR/SHAKEN” was presented to BPESA members...
STIR/SHAKEN Guide for the Call Center
How did SHAKEN and Telecom Network Analytics Get Created? In 2021, an analytic provider estimated approximately 110 billion scam calls were sent out in that year alone, which can...
No Caller ID Name or Wrong Name is Bad
By Angela Garfinkel You would never consider handing out a business card with only your phone number and no name on it. You also would never hand out a business card with the wrong...
