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CNAM database plus STIR/SHAKEN will increase answer rate Read More

CNAM database plus STIR/SHAKEN will increase answer rate

STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...
How STIR/SHAKEN Helps Get Customers to Answer Your Calls Read More

How STIR/SHAKEN Helps Get Customers to Answer Your Calls

Get customers to answer your calls. What do you do when your phone rings with an unknown number on your caller ID? Could it be the Neweegan Prince calling with instructions to claim...
How STIR/SHAKEN Helps Call Centers Increase Answer Rates & Protect Their Brand Reputation Read More

How STIR/SHAKEN Helps Call Centers Increase Answer Rates & Protect Their Brand Reputation

Want to increase answer rates? Here’s a scenario: Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone...
Call Centers – Are you prepared for STIR/SHAKEN? Read More

Call Centers – Are you prepared for STIR/SHAKEN?

As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for the TRACED Act’s...
What Call Centers Need To Know About SHAKEN/STIR Read More

What Call Centers Need To Know About SHAKEN/STIR

Aurora, NE (February 11th, 2021) Quality Voice & Data, Inc. (QVD) announces that the webinar recording “What Call Centers Need To Know About STIR/SHAKEN” was presented to BPESA members...
STIR/SHAKEN Guide for the Call Center Read More

STIR/SHAKEN Guide for the Call Center

The TRACED ACT is rapidly changing how carriers and call centers operate. It requires full network adoption of STIR/SHAKEN by all carriers in 2021 and directly influences your contact...
No Caller ID Name or Wrong Name is Bad Read More

No Caller ID Name or Wrong Name is Bad

By Angela Garfinkel You would never consider handing out a business card with only your phone number and no name on it. You also would never hand out a business card with the wrong...