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National Caller ID CNAM Database Read More

National Caller ID CNAM Database

Phones buzz with incessant calls, distinguishing the important ones from a sea of robocalls has become a daily challenge. For consumers, the frustration is palpable - an unknown number...
How to Test Your CNAM Online For Free Read More

How to Test Your CNAM Online For Free

How to Test Your CNAM Online For Free CNAM stands for "Caller ID Name" and is where the receiving party's telephone displays the caller's name along with the phone number when a call...
CNAM Database Facts:  5 Things to Know Read More

CNAM Database Facts:  5 Things to Know

Introduction Do you or your customers ever receive calls from unrecognized numbers? More than likely, the answer is yes. What if the source of these mystery calls was your own...
Caller ID CNAM Best Practices Read More

Caller ID CNAM Best Practices

A Call Center Executive’s Guide to Caller ID CNAM Best Practices I’ve been a call center executive most of my life. In fact, I started out as a call center intern in 1991 and was...
CNAM database plus STIR/SHAKEN will increase answer rate Read More

CNAM database plus STIR/SHAKEN will increase answer rate

STIR/SHAKEN without storing your Caller ID (CID) telephone numbers in the national CNAM database is only partially effective Technically speaking, storing telephone numbers in the...