· 2 min read
How Carriers Decide Which Calls Get Blocked or Labeled as Spam
Call volume spikes, low answer rates, consumer complaints, and missing SHAKEN attestation are among ten signals carriers use to flag even fully legitimate business calls.
Joe Scarpelli
President & CEOJoe Scarpelli is the President & CEO of Quality Voice & Data, Inc., a leader in reputation-based VoIP telecom and contact center solutions. With more than 25 years in telecom and engineering, Joe has helped pioneer VoIP services, contact center technology, and dial strategy innovation.
Articles by Joe Scarpelli
· 2 min read
How Can I Fix Poor VoIP Call Quality on My Business Phones?
Shared multitenant congestion, jitter from bad configuration, and packet loss are the three usual suspects behind garbled VoIP calls — and each has a specific fix.
· 2 min read
How Do Call Reputation Scores Affect Customer Communication?
A low call reputation score silently blocks 20-40% of outbound calls before they ring, costing businesses hundreds of millions in missed connections every day.
· 2 min read
How Can Businesses Protect Outbound Calls from Spam Labeling?
Phone numbers now carry reputations that recalculate constantly — weekly DID health checks and full A-level attestation are what keep legitimate calls from being flagged.
· 2 min read
Build Customer Trust and Relationships with Branded Calling ID
Consumer surveys consistently show branded Calling ID lifting answer rates 40-130% over unidentified calls, turning missed connections back into real conversations.
· 2 min read
Five Caller ID Pitfalls and How to Avoid Them
Toll-free Caller ID, unmonitored reputation, partial attestation, no branded identity, and ignoring the scale of spam traffic are the five mistakes killing answer rates.
· 2 min read
BCID Pricing and ROI Calculator: What Branded Calling ID Is Worth
QVD's Monte Carlo-based BCID calculator models a million simulated calls to forecast the revenue, cost, and ROI impact of adding Branded Calling ID to your telecom stack.
· 1 min read
Boost Your B2B Sales with Effective Telemarketing
A targeted approach, compelling scripts, and disciplined metrics are what separate B2B telemarketing that drives real growth from campaigns that just generate noise.
· 2 min read
Free CNAM Lookup: Why It Matters and How to Use One
A mislabeled CNAM can cost a legitimate business the answer before the call even starts — here's how free CNAM lookup tools help catch and fix it.
· 2 min read
Best Practices for Caller ID Management: A Complete Guide
A complete guide to Caller ID management — display control, compliance, local number strategy, CNAM, and monitoring — plus how QVD's Trusted Call Completion ties it together.
· 1 min read
Caller ID Reputation Management: A Comprehensive Guide
Managing Caller ID reputation means real-time monitoring, STIR/SHAKEN authentication, and clean number sourcing working together through one authorized telecom partner.
· 2 min read
Enterprise Branded Calling: Why Large Businesses Need It Now
Quality Voice & Data explains why Branded Calling ID is quickly becoming a requirement, not a nice-to-have, for enterprises that depend on outbound calls for sales and service.
· 2 min read
Branded Calling ID Pricing: What Telemarketing Executives Should Expect
Branded Calling ID is typically bundled with a curated phone number rather than priced separately, and the provider you choose matters as much as the rate itself.
· 1 min read
How to Fix the Scam Likely Calls Problem with STIR/SHAKEN
STIR/SHAKEN attestation is the primary tool outbound marketers have to stop legitimate calls from being labeled Scam Likely and losing answer rate.
· 1 min read
6 Best Practices for Outbound B2B Telemarketing That Actually Work
From strategy development and data quality to smart technology and performance measurement, six practices that consistently improve outbound B2B telemarketing results.
· 2 min read
Caller ID Mapping and Calls with a Check Mark
A strong Caller ID mapping strategy plus full SHAKEN attestation is what produces the verified checkmark that gives recipients confidence to answer.
· 2 min read
Help! My Company's Caller ID Is Labeled as Spam
Number spoofing and inconsistent CNAM data drive most false-positive spam labels — full A-attestation from an authorized SHAKEN provider is what actually fixes it.
· 2 min read
How a Caller ID Management Service Saves Time and Money
Bargain DID numbers that show up as spam waste far more in lost agent time than a managed Caller ID service ever costs in monthly fees.
· 2 min read
The Best Caller ID Solutions Drive Measurable Customer Engagement
Cheap DID numbers usually arrive pre-flagged as spam — resting numbers for 6-12 months and monitoring them in real time is what actually protects an outbound campaign's answer rate.
· 1 min read
Cheap Telemarketing Phone Numbers May Cost You Your Answer Rate
A $0.10 DID looks cheap until it never gets answered — rested numbers, premium area codes, and real-time monitoring are what actually justify a $2 Caller ID number.
· 2 min read
Why Are My Calls Showing Up as Scam Likely or Telemarketer?
STIR/SHAKEN attestation and carrier call-volume thresholds both play a role in why legitimate outbound numbers get mislabeled — and why attestation level is the real fix.
· 2 min read
CNAM Database Facts: 5 Things Every Business Should Know
What a CNAM database actually stores, how it differs from Caller ID itself, and why keeping your numbers registered in it protects brand reputation on outbound calls.
· 2 min read
Elastic SIP Trunk Tutorial for Call Center Management
Elastic SIP trunks scale concurrent call capacity automatically and carry the SHAKEN attestation token cradle-to-grave — here's what that means for a call center's cost and contact rate.
· 2 min read
Why the CNAM Database Is Still Relevant in 2022
STIR/SHAKEN authenticates who's calling, but CNAM database registration is still what puts a recognizable name on the screen — and both matter for a clean Caller ID reputation.
· 2 min read
Should You Answer Calls When Caller ID Says 'Scam Likely'?
As robocalls spiked in 2021, carriers leaned harder on 'Scam Likely' labeling — here's how attestation, call labeling, and brand trust tools are pushing back.
· 2 min read
Calls with a Checkmark Have Been Verified by the Carrier
A checkmark next to a missed call means the carrier gave it full A-Attestation — here's what the three SHAKEN attestation levels mean and how QVD delivers A on every call.
· 2 min read
5 CNAM Caller ID Principles Refreshed for 2022
A 2022 refresh of the CNAM fundamentals: database storage, consultative number selection, compliance limits, Google Verified Calls, and the labor-cost math behind it all.
· 2 min read
4 Reasons to Use a Premium DID Number Provider, Not a Cheap One
A premium DID has been rested a year, sits in a recognizable area code, carries a proper CNAM entry, and is clear of blacklists — cheap DIDs usually have none of that.
· 2 min read
Google Verified Calls Increases Answer Rate with Rich Call Data
Google Verified Calls shows a business name, logo, and call reason on Android's Phone app before the recipient answers, and QVD delivers it at no extra cost to its customers.
· 1 min read
STIR/SHAKEN Compliance Deadline Update for VoIP Networks
The FCC moved up the STIR/SHAKEN compliance deadline for non-facilities-based carriers and small voice service providers to June 30, 2022, a year ahead of schedule.
· 2 min read
Caller ID CNAM Best Practices from a Call Center Executive
How to fit a brand name into CNAM's 15-character limit, why Rich Call Data is the next step beyond CNAM, and the compliance line CNAM display names can't cross.
· 2 min read
A Caller ID Test Is Easy and Inexpensive to Run
Four low-cost Caller ID tests — replacing an 8xx number, scaling up numbers used, switching providers, or using QVD's spam-score tool — to find out what's hurting your answer rate.
· 2 min read
STIR/SHAKEN Implementation: Are Your Calls Actually Getting Delivered?
A pay-per-lead insurance example shows how calls blocked for missing SHAKEN attestation waste marketing spend with no consistent signal telling the dialer why.
· 1 min read
CNAM Database Plus STIR/SHAKEN Will Increase Your Answer Rate
STIR/SHAKEN alone isn't enough — pairing a signed call with a properly stored CNAM display name is what actually convinces a consumer the call is trustworthy.
· 1 min read
The Impact of STIR/SHAKEN Implementation on Answer Rates
Legacy TDM networks stripping the SHAKEN attestation before delivery, and dialer companies without direct SHAKEN routes, are the two biggest reasons answer rates are still dropping.
· 2 min read
Is Your Telephone Carrier SHAKEN Your Leg on Attestation?
Being tokenized isn't the same as being delivered — carriers that lack direct SHAKEN routes to Verizon, AT&T, and T-Mobile leave calls unverified no matter what they claim.
· 1 min read
How STIR/SHAKEN Helps Get Customers to Answer Your Calls
The TRACED Act's signing deadline made STIR/SHAKEN attestation the deciding factor in whether customers pick up — here's what full attestation actually changes.
· 2 min read
How STIR/SHAKEN Helps Increase Answer Rates and Protect Your Brand
An unanswered call is frustrating for agents, supervisors, and clients alike — here's how full A-level attestation and Caller ID mapping work together to fix it.
· 2 min read
Meeting STIR/SHAKEN Regulatory Compliance Before the Deadline
A checklist for call centers working with their carriers to confirm full-attestation STIR/SHAKEN signing before the July 2021 compliance deadline, plus red flags to watch for.
· 2 min read
Call Centers: Are You Prepared for the STIR/SHAKEN Deadline?
With the STIR/SHAKEN deadline approaching, call centers that haven't confirmed A-level attestation from their carrier risk declining contact rates and blocked calls.
· 2 min read
STIR/SHAKEN Experts Present What Call Centers Need to Know to BPESA
QVD's President and compliance attorney Michele Shuster walked BPESA members through STIR/SHAKEN attestation levels and the risk of ignoring the looming July 2021 deadline.
· 2 min read
STIR/SHAKEN Guide for the Call Center: Attestation and Analytics
How SHAKEN attestation tokens and carrier analytics engines both evolved from FTC and FCC initiatives, and what call centers need to get right on SIP, Caller ID, and monitoring.
· 1 min read
What Is STIR/SHAKEN and Why Does It Matter for Your Calls?
STIR/SHAKEN is the Caller ID authentication framework carriers must implement under the TRACED Act, tracing spoofed robocalls back to their origin and restoring consumer trust.
· 1 min read
Steve Eveland Joins Quality Voice & Data as Vice President of Sales
QVD welcomed call center and BPO veteran Steve Eveland as Vice President of Sales, tasked with launching Trusted Call Completion and improving client contact rates.
· 2 min read
Quality Voice & Data Attains Authorized SHAKEN Service Provider Status
QVD became one of the first carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation, ahead of the TRACED Act's mandate.
· 2 min read
Text Messaging for Contact Centers: The New Frontier
Conversational texting lets a contact center meet volume goals and customer demand for immediacy at once, without changing phone numbers or requiring new software installs.
· 1 min read
No Caller ID Name or the Wrong Name Is Bad for Business
A missing or incorrect CNAM name on your outbound calls is like handing out a business card with no name on it — here's how the CNAM lookup works and what to check.
· 2 min read
How to Choose the Right Local Caller ID Strategy for Your List
How many local numbers to buy depends on list size: under 25,000 needs one per state, over 100,000 calls for area-code targeting on the top 80% of records.
· 2 min read
Avoid the FTC Blacklist with Proper Caller ID Management
As the FTC ramps up its robocall complaint initiative, spacing out dial attempts and rotating Caller ID numbers are the two biggest levers telemarketers have to avoid getting blacklisted.
· 1 min read
QVD Wins PACE Awards for Leadership and TextDesk Innovation
QVD's President received PACE's Distinguished Service Award and Kelsey Olsen accepted the Technovation Award for TextDesk at the 2017 PACE convention in Tampa.
· 2 min read
How Caller ID Actually Works: A Q&A with Quality Voice & Data
Quality Voice & Data explains why Caller ID name display is retrieved, not transmitted, how the CNAM database works, and what call centers must do to get the display name right.
· 2 min read
The Compliance Phone: A Non-ATDS Way to Prevent TCPA Class Actions
QVD's Compliance Phone is a standalone non-ATDS device for wireless calling, backed by a 288-page legal opinion and built-in Do Not Call blocking, that's easy to deploy in small numbers.
· 2 min read
Use a Local Caller ID Number with Name Display to Increase Answer Rate
Four caller-experience scenarios show why an unnamed 800 number gets ignored while a local number paired with a recognizable name gets answered and converted.
· 1 min read
QVD Launches a Standalone Non-ATDS Phone for TCPA Compliance
QVD's Compliance Phone lets a single user place calls to wireless numbers without prior express written consent, backed by a legal opinion letter on its non-ATDS design.
· 1 min read
2016 PACE Convention Recap: QVD's Team Talks TCPA and Engagement
QVD's team recaps the 2016 PACE convention in Orlando, where Kelsey Olsen was a Customer Engagement Professional award finalist and TCPA compliance topped the agenda.
· 2 min read
How Local Caller ID Works and How to Get the Name Display Right
Why pairing a Local Caller ID number with a CNAM display name adds 12% more answer rate on top of the local-number lift, and how the CNAM lookup actually works.
· 1 min read
A Tool to Avoid Landing on the FCC Telemarketing Blacklist
How the FCC's unverified telemarketing complaint blacklist can get your Caller ID numbers blocked, and how QVD's Blacklist Alert Service flags and swaps affected numbers.
· 1 min read
TCPA FCC Declaratory Ruling: What Changed for Outbound Callers
A summary of the FCC's July 2015 TCPA Declaratory Ruling, from the expanded autodialer definition to reassigned-number liability and consent revocation rules.
· 3 min read
How to Create a Local Presence for Your Business on Outbound Calls
A strategy for pairing Local Caller ID numbers with a display name so outbound calls read as a known brand instead of a random 800 number, lifting both answer rate and conversions.
· 1 min read
Quality Voice & Data at the 2015 PACE Convention and Expo
Quality Voice & Data's Kelsey Olsen and team joined the 2015 PACE Annual Convention and Expo in Atlanta to showcase the company's newest Caller ID products.
· 1 min read
Case Study: Local Caller ID Increased a Client's Answer Rate by 28%
A 45-day split test pairing a local Caller ID number against a toll-free control lifted one outbound telemarketing client's answer rate 28% and raised sales per hour.
· 1 min read
Quality Voice & Data Names Kelsey Olsen Director of Enhanced Telecom
Kelsey Olsen was appointed Director of Enhanced Telecom Services at Quality Voice & Data as the company expanded its Class 5 switch and carrier network infrastructure.
· 1 min read
Ten Years of Do Not Call: A Decade of Call Center Compliance
As the National Do Not Call Registry turns ten, Quality Voice & Data reflects on a decade of call center regulatory compliance and the best practices that came out of it.
· 1 min read
New Cloud-Based BrandGuard Solution Protects Your Brand on Outbound Calls
QVD's BrandGuard Connect pairs branded Calling ID, DNC-reducing messaging, and a centralized callback IVR to protect a seller's brand across every telemarketing vendor.
· 1 min read
Quality Voice & Data Appoints Rich Hamilton as Director of Implementation
Quality Voice & Data named Rich Hamilton Director of Implementation and Team Improvement Leader, overseeing new-program rollout, training, and continuous improvement.