Data powers everything.
Strategy without data is guessing. We measure performance down to the region, number, and carrier — and we share it.
About Quality Voice & Data
An authorized STIR/SHAKEN provider since 2021, built around one number. Your answer rate.
Everything we do serves your answer rate. QVD is an FCC Section 214 authorized carrier engineered backwards from one outcome: getting your calls signed, delivered, and answered — as only a phone company can.
The carrier-level suite behind the answer-rate lift.
Four beliefs shape every product we build and every call we deliver.
Strategy matters.
Tactics get you delivery. Strategy keeps you delivered.
Access matters.
Our clients have the phone number to every member of our team. No forced ticket queues, no Tier-1 gatekeepers.
True carrier status matters.
We're not a reseller. We're an FCC Section 214 authorized carrier and an authorized STIR/SHAKEN provider since 2021. That's why the lift works — and why it lasts.
38%
Answer rate lift for TCC™ clients
Billions
Of calls processed in the last year
130+ Years
Combined leadership expertise
Measured against clients' existing carriers, head-to-head.
QVD clients run controlled A/B tests comparing Trusted Call Completion® against the carrier they already use. Same lists, same agents, only the delivery path changes — and the answer-rate lift is a 38% average.
See the results130+ years of combined telecom and call-center leadership.
Meet the full team
Joe Scarpelli
Pioneered VoIP services and dial strategies for high-volume contact centers. Leads QVD's product vision and operations.
Guy Scarpelli
Nearly four decades of hands-on call center and fundraising expertise spanning B2B, consumer, and political campaigns.
Authorized STIR/SHAKEN provider since 2021
Among the first authorized STIR/SHAKEN service providers in the nation. Every call signed at A-Level, with a verified checkmark on T-Mobile, Verizon, and AT&T handsets.
FCC Section 214 authorized carrier
A licensed carrier, not a reseller. QVD owns the call path from your dialer to the terminating carrier — no aggregator to strip or downgrade tokens.
All four CTIA Branded Calling ID™ partner roles
Onboarding Agent, Vetting Agent, Signing Agent, and Originating Service Provider — one of only two companies on the CTIA roster authorized in every role, so vetting, branding, signing, and delivery happen under one roof.