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national do not call registry anniversary

Ten Years of Do Not Call: A Decade of Call Center Compliance

By Angela Garfinkel
· 1 min read

Ten Years of Do Not Call: A Decade of Call Center Compliance

It's hard to believe it's already been a decade since the National Do Not Call (DNC) Registry was established. On June 27, 2013, it turned ten years old exactly. The FTC has been busy fulfilling all those online and IVR requests — in the first year alone, 62 million phone numbers were added to the National DNC Registry, and today the list includes more than 200 million phone numbers.

Coinciding with this milestone, the USA DNC Regulatory Guide also celebrates its tenth anniversary. Created in March 2003, it's touted as the "industry bible" for compliance officers and operations management alike. As the tenth anniversary of the FTC's Telemarketing Sales Rule federal DNC list implementation approached, Quality Voice & Data shared its thoughts on call center regulatory compliance and best practices in an interview with Connections Magazine.

Quality Voice & Data is an Authorized SHAKEN Service Provider and enhanced telecom solutions provider to the telemarketing and call center industry, with a long record of creating value-added solutions that have become industry standards used by most Fortune 500 call centers and their call center vendor partners.

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