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pace convention 2016 recap

2016 PACE Convention Recap: QVD's Team Talks TCPA and Engagement

By Angela Garfinkel
· 1 min read

2016 PACE Convention Recap: QVD's Team Talks TCPA and Engagement

The 2016 Professional Association for Customer Engagement (PACE) convention and expo, held in Orlando, FL on April 3-5, was a great opportunity to reconnect with industry friends and meet new members of the organization.

The agenda combined networking, education, and industry updates. Quality Voice & Data was well represented by Kelsey Olsen, Bambi Junge, and the company's leadership, which holds seats on both the PACE National Board of Directors and the PACE Central Chapter Board of Directors.

Kelsey and Bambi were busy in the exhibit hall throughout the three-day convention. Kelsey, Director of Enhanced Telecom for Quality Voice & Data, was honored as a finalist for the Customer Engagement Professional award, nominated based on customer feedback.

What dominated the agenda

  • TCPA compliance, including non-ATDS solutions for calls to cellular numbers
  • How to ask for and store Prior Express Written Consent for calls to cellular phone numbers
  • Employee engagement tactics
  • Customer engagement technology
  • Multi-channel customer engagement strategies

It was a great convention, and we were proud to exhibit and sponsor. We're looking forward to the PACE Washington Summit in D.C. that September.

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