Appointment reminders
Authenticated calls that patients recognize and answer instead of screening as spam.
Who we help
Healthcare
Patients ignore calls that look like spam — even important ones. QVD helps healthcare outreach reach people with trusted, authenticated calls.
Every one of these depends on the patient picking up
Results & follow-up calls
Time-sensitive outreach that needs to reach the patient the first time, not the third.
Care coordination
Calls between care teams and patients that carry the same trusted, verified delivery every time.
Compliance-aware volume
Delivery built to hold up at organizations up to Fortune 100 scale without losing trust signals.
A-Level STIR/SHAKEN attestation
The highest attestation tier available, signed directly by a SHAKEN-authorized carrier on every outbound call.
Learn about A-Attestation4.8B
Spam calls flood US phones every month
90%+
Of consumers refuse to answer unknown numbers
38%
Answer-rate lift for TCC™ clients
QVD A/B test vs. existing carrier
Delivered with care
Compliance-aware delivery, not a generic dialer feed
Healthcare outreach carries a different burden of trust than a sales floor. We deliver authenticated, reputation-managed calls at carrier grade for organizations that need it to hold up under scrutiny.
- A-Level authentication on every call
- Proven at Fortune 100 healthcare scale
What compliance-aware means here — and what it doesn't
Healthcare outreach sits close to HIPAA, but HIPAA governs protected health information — what's said on the call and how it's stored — not the caller ID or carrier path that gets the call there. QVD doesn't touch call content and isn't a HIPAA business associate for PHI; we authenticate and deliver the signal, and your systems and staff remain responsible for everything said once the patient picks up.
Separately, healthcare-related calls can qualify for a narrower TCPA exemption on residential lines when the content meets specific limits, but that exemption doesn't broadly cover calls to wireless numbers, and whether a given campaign qualifies is a legal determination your compliance team should make, not something QVD advises on. What we control is making sure a call your organization has already cleared to place actually reaches the patient instead of landing in a spam filter.
That distinction matters operationally too: a health system juggling appointment reminders, results notifications, and care coordination calls across multiple departments often has several different consent bases running at once. Keeping the delivery layer authenticated and consistent across all of them means a labeling problem on one campaign doesn't quietly spread reputation damage to the number pool the rest of the organization depends on.
What patient-outreach teams ask
Does QVD handle protected health information (PHI)?
No. QVD authenticates and delivers the call itself — the signaling and carrier path — not the content spoken on it. We don't process, store, or transmit PHI, so the content side of your HIPAA obligations stays entirely with your organization and your existing systems.
Are appointment reminder calls exempt from TCPA consent rules?
Certain healthcare calls to residential lines that meet specific content limits carry a narrower TCPA exemption, but calls to wireless numbers generally still need prior express consent, and the exact rules depend on your call content and the number type. That determination sits with your compliance team and legal counsel — we don't provide legal advice, only the authenticated delivery layer underneath the calls you're already cleared to make.
Why do patients ignore calls from their own provider?
Spam-detection algorithms don't know a number belongs to a hospital or clinic — they flag based on calling patterns. A high-volume reminder line can get mislabeled the same way a telemarketer would, which is exactly the signal A-Level attestation and reputation monitoring are built to correct.
Can this scale across a multi-location health system?
Yes. Our healthcare experience includes work with a Fortune 100 healthcare client, and the same authenticated, monitored delivery applies whether you're dialing from one call center or coordinating outreach across dozens of locations and number pools.
How is this different from a generic VoIP or SMS vendor?
A generic vendor routes your traffic through whatever path is cheapest that day, often through resellers that strip attestation. QVD is the originating carrier, so we control authentication and reputation directly instead of depending on someone else's network.
Does QVD sign a Business Associate Agreement (BAA)?
Because QVD doesn't process, store, or transmit PHI, a BAA typically isn't required for the call-delivery layer we provide. If your compliance team determines otherwise for your specific program, raise it during onboarding and we'll work through it with you.