Your clients judge you on answer rate. QVD gives BPOs the carrier-grade delivery to hit those SLAs — and the proof to keep the account.
Average answer-rate lift for TCC™ clients
Controlled A/B tests vs. clients' existing carriersAnswer-rate lift from Branded Calling ID™ alone
QVD client performance dataReputation-managed, A-Level authenticated calls raise the connect rates that show up in your client's weekly report — the metric that actually decides renewal.
In a controlled A/B test against a client's existing carrier, QVD-delivered traffic substantially outperformed on answered calls and conversions — on the same lists, same agents, same period.
“After trying numerous other contact center carriers, we are thankful our search is over. Since switching to QVD, we've seen a 25% increase in answer rates day in and day out which translates into significant ROI for our clients.”
When a BPO signs a client contract, the client's regulatory obligations usually come with it — TCPA consent handling for a sales client, FDCPA call-frequency limits for a collections client, data-security expectations for a healthcare or financial services client. QVD isn't a party to those flow-down terms and doesn't replace your own compliance and legal review.
What changes is what your client's compliance team sees when they audit the account: authenticated, carrier-signed calls with a traceable delivery path, instead of traffic routed through an aggregator that can't account for where a call actually originated. For a BPO managing multiple client accounts under different regulatory regimes, that traceability is often the difference between a clean audit and a renewal conversation that starts with an explanation.
Every client contract carries its own flow-down requirements — data handling, subcontractor disclosure, sometimes FDCPA or TCPA-specific terms depending on the vertical you're serving. QVD isn't a party to those contracts, but we'll work with your team to document the carrier-side pieces — attestation, call path, delivery logs — that your client's compliance review usually asks for.
Yes. We can break down connect and delivery performance by number, campaign, and time period so your account team has the same data your client is measuring you against, instead of reconciling two different answer-rate numbers.
Most BPOs move new client campaigns onto QVD first while existing programs keep running on the incumbent, then migrate the rest once the results are proven — the A/B test approach on this page is how most engagements start.
The tests isolate the carrier variable — same lists, same agents, same period, only the delivery path changes. The lift comes from A-Level attestation and direct carrier termination replacing an aggregator-routed incumbent that was stripping authentication in transit.
Yes — BPOs serving healthcare and financial-services end clients are a core part of our base. We support the carrier-grade delivery those engagements require; your team and your client's compliance function still own the underlying regulatory obligations.
No. Most BPOs run every client program through the same QVD relationship and separate performance by number pool or campaign for reporting purposes. If a specific client contract requires a dedicated number range or reporting cut, we can set that up without standing up a separate carrier relationship for each account.