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New Cloud-Based BrandGuard Solution Protects Your Brand on Outbound Calls

By Angela Garfinkel
· 1 min read

New Cloud-Based BrandGuard Solution Protects Your Brand on Outbound Calls

Aurora, NE — Quality Voice & Data, Inc. (QVD) has announced a new solution designed for sellers with in-house telemarketing operations and their vendors. Built to protect the seller's brand, increase campaign answer rates, provide upsell opportunities, minimize DNC opt-out, and centralize DNC collection, BrandGuard Connect is composed of three services:

  • BrandGuard Caller ID increases answer rates by as much as 30% by displaying the seller's brand name and a local phone number on Caller ID.
  • BrandGuard Message Pro reduces DNC requests by as much as 25% with customized, effective messaging.
  • BrandGuard IVR gives customers a great experience when they call back, with options for a live agent and centralized DNC collection, so sellers control how Caller ID-generated callbacks are handled across the enterprise.

"We have been offering Caller ID solutions for about five years, and we still see that many sellers are not in control of what their vendors are using for Caller ID on outbound calls. Some vendors display an 800 number, some display their own company name, and some use the seller's name. We've seen a gap in consistency, which causes consumers to be wary of who the caller really represents. A lot of companies don't have an effective way to handle the volume of incoming calls generated by the Caller ID imprint either. Many calls go unanswered, which results in consumer frustration, increased DNC requests, and ultimately more complaints to federal and state agencies. Bottom line: if you give a customer a great experience when they call back your Caller ID number, you earn the opportunity to call again," said Quality Voice & Data's President.

About Quality Voice & Data

Quality Voice & Data offers technology solutions to the customer engagement industry. Each solution is specifically designed to ensure legal compliance and increased return on investment in the contact center. Quality Voice & Data is part of a family of companies that includes Quality Contact Solutions and Quality Online Solutions.

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