Tag Archives: Local Caller ID

Caught in the Cross-Fire: Contact Rates Continue to Decline

By Dean Garfinkel, President

Local caller IDRecent initiatives launched by the FCC, intended to combat robo-calls, are accidentally blocking legitimate calls from companies innocently trying to reach their customers.

“Clients have seen a 30% drop since last summer on outbound campaigns.”– Dean Garfinkel, Quality Voice & Data, Inc., President

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Caller ID Management for Dummies

By Nathan Teahon, Vice President at Quality Contact Solutions

Caller ID Management isn’t that difficult. Or, rather, it doesn’t have to be. Like most things, it comes down to knowing what you don’t know, having a good strategy, and executing on that strategy. The aim of this article is to lay out simply the main topics that you need to be aware of in order to have a good caller id management strategy, and to point you in the right direction on understanding those topics thoroughly. Continue reading

No Caller ID Name or Wrong Name is Bad

By Angela Garfinkel

No Caller ID is like a blank Business-CardYou would never consider handing out a business card with only your phone number and no name on it. You also would never hand out a business card with the wrong name on it. So why do you allow your outbound telemarketing calls to be placed without ensuring that the Caller ID Name is also being populated (and populated correctly)?

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Is Your Dialer Displaying a Local Caller ID Number?

Local Caller ID decreases blocked callsThis is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of outbound telemarketing hours on a daily basis, both B2B and B2C. No one understands outbound telemarketing and how to get the best results better than Nathan.

Do you know what caller id number your dialer is displaying for each of your telemarketing campaigns? Are you confident that you have the appropriate Local Caller ID Numbers in place that will allow you to get a 30% increase in answer rates? The answer might be yes, and if so that is great. Continue reading

Easy Caller ID Management for Insurance Companies

By Kelsey Olsen, Director of Enhanced Telecom Services

Caller ID Management Happy customer on telephoneOne thing that fascinates me is the different business verticals that can benefit from using local caller ID numbers. When QVD started providing local caller ID numbers, we were primarily focused on providing contact centers with local numbers to use for large outbound telemarketing campaigns. Since that time we have expanded the use of local caller ID numbers to many business types, including insurance companies.

I receive many phone calls from independent insurance agents that want to learn more about Caller ID management. They are searching for a way to increase their answer rate when calling current customers and prospects. Continue reading

Our Local Caller ID Helps Ensure Compliance

Local Caller ID, Compliance and  policy words on a computer screenBy Rich Hamilton, Director of Marketing & Product Development

Outbound Telemarketing is not for the feint of heart. There are so many aspects to consider when setting up a campaign, from script creation to dialer setup and configuration. The most complex and arguably the most important piece is compliance with telemarketing laws and regulations.

There are a myriad of state and federal regulations that address Caller ID with regard to outbound telemarketing calls. The rules fall into 3 primary buckets. Continue reading

Using Local Caller ID Increases List Penetration Rates

Note from the QVD team: This is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of outbound telemarketing hours on a daily basis, both B2B and B2C. No one understands outbound telemarketing and how to get the best results than Nathan.

Local Caller ID increases productivityThere is nothing more frustrating than when you have an outbound telemarketing campaign rolling along with strong performance, and then have it drop like a rock halfway through the list. It’s a helpless feeling to see your team of agents doing everything in their power to be successful and due to circumstances out of their control they can’t get anyone on the phone to talk to. Seeing the dialer going through the dreaded Spin Cycle, churning through the list and failing to find contacts makes call center managers sick to their stomachs. Also, lead lists are valuable and despite what many think, there isn’t typically an unending supply of appropriate prospects to call. How nice would it be to get your lists another 15-20% penetrated before you started to see diminishing contacts per hour?

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Use Local Caller ID Numbers in Fundraising Telemarketing

By Kelsey Olsen, Director of Enhanced Telecom Services

Local Caller ID with the word charity and people standing on it donating moneyCharities have used the power of the telephone as an effective channel to raise funds for many years. The phone is a powerful tool that gives charities a way to reach many potential donors. These calls can be made to previous donors or to those who have not previously supported the charity.

There are standard components to establishing a successful fundraising telemarketing campaign; including the

  • calling lists
  • scripting
  • rebuttals
  • training
  • data collection
  • and donation funds capture.

One simple yet important, and often overlooked step can be securing a Local Caller ID phone numbers to use for the Caller ID display on the outgoing phone call. Continue reading

Avoid the FTC Blacklist With Proper Caller ID Management

By Angela Garfinkel, Principal of Quality Voice & Data

Caller ID Management On August 1, the Federal Trade Commission (FTC) issued a press release stating it would begin using consumer compliants to ramp-up its efforts in stamping out illegal robocalls. According to the FTC, unwanted and illegal robocalls are a persistent problem for consumers, providers, and the FTC, with over 1.9 million consumer complaints filed in the first five months of 2017.

Quality Voice & Data (QVD) offers Local Caller ID Numbers and Caller ID Management solutions to telemarketers, debt collectors, market researchers and virtually every type of business that places outbound calls in large scale. To ensure absolute compliance with all regulations, QVD works closely with MacMurray & Shuster to monitor actions and developments from the FTC, the Federal Communications Commission (FCC) and the various state regulatory and legislative bodies that could impact our Caller ID customers. Continue reading