Well-known within the telecommunications and teleservices industries, Garfinkel has more than 30 years’ experience in a wide range of technologies, including TDM, SS7, IP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom giants like AT&T, Verizon, CenturyLink and Windstream. In 2017, he also developed a patented text solution for businesses called TextBetter™. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit. Past member of the National Board of Directors and Treasurer of the Professional Association for Customer Engagement. He was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.

Kelsey is responsible for leading a cross-functional team including sales, client services and customer support for various telecom solutions, including local Caller ID, TextDesk and TextBetter. Prior to joining Quality Voice & Data, Kelsey spent over 8 years working for a large inbound & outbound call center in various roles including human resources, technical support, reporting and data management. Under Kelsey’s direction, the QVD team has experienced double digit growth on an annual basis for the last 5 years. Kelsey is currently leading an effort to expand into providing local phone numbers and TextDesk solutions for the credit and collections call center space.

Rich is the creative powerhouse behind executing on a wide spectrum of marketing initiatives for the organization. He also works tirelessly to bring new products to the teleservices and call center market. In addition, Rich is a telemarketing compliance guru with a Customer Engagement Compliance Professional (CECP) certification to back it up. Prior to joining Quality Voice & Data, Rich spent 9+ years working in and managing a variety of small and large call centers. Rich has a B.S. in Business Management with an emphasis in Marketing Management.

Steve joins Quality Voice & Data with experience successfully leading operations for some of the largest and fastest-growing BPO companies globally. Steve’s background includes successful rapid expansion for channel distribution throughout Europe, North America and Latin America working for companies such as PayPal, APAC and Transcom Worldwide. He is a recognized leader in driving success in the Healthcare, Media Content Distribution, Telecom, and Finance industries. Steve did his undergraduate studies at the University of Nebraska in Lincoln, and Bellevue University in Omaha.