Meet Our Experts

Well-known within the telecommunications and teleservices industries, Garfinkel has more than 30 years’ experience in a wide range of technologies, including TDM, SS7, IP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom giants like AT&T, Verizon, CenturyLink and Windstream. In 2017, he also developed a patented text solution for businesses called TextBetter®. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit. Past member of the National Board of Directors and Treasurer of the Professional Association for Customer Engagement. He was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.

Kelsey is responsible for leading a cross-functional team including sales, client services and customer support for various telecom solutions, including local Caller ID, TextDesk and TextBetter®. Prior to joining Quality Voice & Data, Kelsey spent over 8 years working for a large inbound & outbound call center in various roles including human resources, technical support, reporting and data management. Under Kelsey’s direction, the QVD team has experienced double digit growth on an annual basis for the last 5 years. Kelsey is currently leading an effort to expand into providing local phone numbers and TextDesk solutions for the credit and collections call center space.

Angela Garfinkel currently serves as a Director for Quality Voice & Data. With 30+ years of call center and business process outsourcing experience, Angela provides the QVD team with key insights to support product development, marketing and sales. In addition, Angela teams up with Dean Garfinkel for strategic planning and leadership development. In addition to founding Quality Contact Solutions in 2007, Angela also co-authored an online course for The Direct Marketing Association (DMA) called Teleservices. Angela’s formal educational background includes a Masters in Business Administration and an undergraduate degree in Telecommunications Management from the University of Nebraska.

Steve joins Quality Voice & Data with experience successfully leading operations for some of the largest and fastest-growing BPO companies globally. Steve’s background includes successful rapid expansion for channel distribution throughout Europe, North America and Latin America working for companies such as PayPal, APAC and Transcom Worldwide. He is a recognized leader in driving success in the Healthcare, Media Content Distribution, Telecom, and Finance industries. Steve did his undergraduate studies at the University of Nebraska in Lincoln, and Bellevue University in Omaha.