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Led by Dean Garfinkel, a nationally recognized call center expert with over 30 years of experience in technology, telecom & business process management,
Quality Voice & Data provides customers with the tools they need to successfully execute outbound calling campaigns.

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With more than 30 years of experience in technology, telecom and business process management, our team
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.

How STIR/SHAKEN Helps Call Centers Increase Answer Rates & Protect Their Brand Reputation

Today I received a call from a number I didn’t recognize. Like most of us do, I declined the call. Thirty seconds later, my phone chimed, indicating that I had ...
July 28, 2021 / 0

Meeting the STIR/SHAKEN Regulatory and Compliance Requirements for Call Centers

July 1 will be here before we know it. If your calls are not digitally signed with full attestation to meet the STIR/SHAKEN standards right now, it is time to take action.   Why ...
May 21, 2021 / 0

Call Centers – Are you prepared for STIR/SHAKEN?

As a call center, your main objective is to have calls successfully reach your client’s customers. With less than four months remaining before the deadline for the TRACED Act’s regulatory ...
March 18, 2021 / 0