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Led by Dean Garfinkel, a nationally recognized call center expert with over 30 years of experience in technology, telecom & business process management,
Quality Voice & Data provides customers with the tools they need to successfully execute outbound calling campaigns.

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With more than 30 years of experience in technology, telecom and business process management, our team
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
Bring Your Own Carrier Read More

Exploring Bring Your Own Carrier for Your Hosted Dialer?

By Angela Garfinkel, Director Hosted dialers have become the call center and outbound telemarketing industry norm. Unfortunately, most hosted dialers also charge a premium rate per minute when you use ...
August 08, 2022 / 0
Scam Likely results in low answer rate Read More

Do you answer calls if the Caller ID says Scam Likely?

By Angela Garfinkel, Director Do you answer the call if the caller ID says “Scam Likely?” When robocalls spiked in 2021, the “Scam Likely” notice appeared more often on people’s ...
July 21, 2022 / 0
Calls with checkmark have been verified by the carrier Read More

Calls with Checkmark Have Been Verified by the Carrier

By Angela Garfinkel, Director Calls with checkmark have been verified by the carrier I was reviewing my missed calls on my mobile phone this morning and noticed a checkmark next ...
July 07, 2022 / 0