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With more than 30 years of experience in technology, telecom and business process management, our team delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
By Angela Garfinkel, Director Hosted dialers have become the call center and outbound telemarketing industry norm. Unfortunately, most hosted dialers also charge a premium rate per minute when you use ...
By Angela Garfinkel, Director Do you answer the call if the caller ID says “Scam Likely?” When robocalls spiked in 2021, the “Scam Likely” notice appeared more often on people’s ...
By Angela Garfinkel, Director Calls with checkmark have been verified by the carrier I was reviewing my missed calls on my mobile phone this morning and noticed a checkmark next ...