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With more than 30 years of experience in technology, telecom and business process management, our team
delivers creative & insightful tips. Stay up to date with the latest in outbound calling strategies & the STIR/SHAKEN Framework.
STIR/SHAKEN GUIDE FOR THE CALL CENTER Read More

STIR/SHAKEN Guide for the Call Center

The TRACED ACT is rapidly changing how carriers and call centers operate. It requires full network adoption of STIR/SHAKEN by all carriers in 2021 and directly influences your contact rates.   ...
November 19, 2020 / 0
STIR/SHAKEN Read More

What Is STIR/SHAKEN & Why It Is Important?

If the rise in unwanted calls isn’t a big enough irritation, the spoofing of numbers and changing Caller ID’s is. This deception and annoyance have led consumers to not answer their ...
September 28, 2020 / 0
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Steve Eveland joins Quality Voice & Data as Vice President of Sales

Aurora, NE (July 21, 2020) Quality Voice & Data, Inc.  (QVD) is pleased to announce Steve Eveland has joined the organization as Vice President of Sales. Eveland’s primary responsibility is ...
July 21, 2020 / 0