Quality-oriented, positive, optimistic, ambitious, dedicated, fun…. these are just some of the words that describe the culture at Quality Voice & Data. And the culture is a summation of the individuals that have created the company over the past eight years.
Dean Garfinkel is the President of Quality Voice & Data, Inc. Well-known within the telecommunications and teleservices industries, Garfinkel has more than 30 years experience in a wide-range of technologies, including TDM, SS7, IP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom giants like AT&T, Verizon, CenturyLink and Windstream. In 2017, he also developed a patent-pending solution for businesses called TextBetter™. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit.
Garfinkel is a member of the National Board of Directors of the Professional Association for Customer Engagement. He was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.
Kelsey Olsen is Director of Enhanced Telecom Services for Quality Voice & Data. Kelsey is responsible for leading a cross-functional team including sales, client services and customer support for various telecom solutions, including local Caller ID, TextDesk and TextBetter. Prior to joining Quality Voice & Data, Kelsey spent over 8 years working for a large inbound & outbound call center in various roles including human resources, technical support, reporting and data management. Under Kelsey’s direction, the QVD team has experienced double digit growth on an annual basis for the last 5 years. Kelsey is currently leading an effort to expand into providing local phone numbers and TextDesk solutions for the credit and collections call center space.
Rich Hamilton is the Director of Marketing & Product Development for Quality Voice & Data. As Director of Marketing, Rich is the creative powerhouse behind executing on a wide spectrum of marketing initiatives for the organization. He also works tirelessly to bring new products to the teleservices and call center market. In addition, Rich is a telemarketing compliance guru with a Customer Engagement Compliance Professional (CECP) certification to back it up. Prior to joining Quality Voice & Data, Rich spent 9+ years working in and managing a variety of small and large call centers. Rich has a B.S. in Business Management with an emphasis in Marketing Management.
Sam Tragarz is Senior Sales Executive for TextBetter. Sam is responsible for new business development and sales for QVD’s patent-pending solution, TextBetter. Prior to joining the QVD TextBetter sales team, Sam worked in the call center industry where she successfully managed multiple Fortune 50 clients. With a background in support enterprise-level sales and marketing executives, Sam is perfectly suited to assist clients with developing their use case for TextBetter, transforming how large and small businesses communicate with customers, prospects and employees.
Cheryl Conner is Client Service Analyst for Quality Voice & Data. Cheryl is responsible for customer service, order provisioning and Caller ID inventory management. Prior to joining Quality Voice & Data, Cheryl worked in higher education in various roles including office manager and assistant to the Dean. In her role, Cheryl is one of the key people delivering on the promise “numbers within 15 minutes or less”.
Candy Kaysen is Client Account Manager for Quality Voice & Data. Candy is responsible for adding new client accounts and assisting existing clients with their local Caller ID number needs. Candy also works with the QVD team to sell TextDesk solutions and other enhanced telecom solutions tailored for call center companies. Prior to joining QVD, Candy worked in various sales roles in the telemarketing service industry.