Angela Garfinkel, Director of Quality Voice & Data
About The Author
Angela Garfinkel currently serves as a Director for Quality Voice & Data. With 30+ years of call center and business process outsourcing experience, Angela provides the QVD team with key insights to support product development, marketing and sales. In addition, Angela teams up with Dean Garfinkel for strategic planning and leadership development.
Angela’s expertise is recognized in the wider telemarketing and telecommunications community. She co-authored an online course for The Direct Marketing Association (DMA), focusing on teleservices, and has been actively involved in professional associations. This includes her contribution as the Marketing Director for the Central Chapter of the Professional Association for Customer Engagement (PACE) and her role on the Midwest Chapter Board of Directors for PACE.
Angela’s formal educational background includes a Masters in Business Administration and an undergraduate degree in Telecommunications Management from the University of Nebraska.