Local Presence: Boost Answer Rates with Targeted Area Codes

Using targeted area codes to create a local presence gives your company a real edge on outbound answer rates. Quality Voice & Data's service is built to ensure proper Caller ID delivery with name display for contact centers, giving you control over what appears on your outbound Caller ID — numbers are available in every U.S. area code, and you control both the name and number displayed for each campaign.

• Answer rates have increased up to 40% when using localized names and numbers — better list penetration, higher contacts per hour, and more sales.
• Rotate Caller ID numbers to minimize repeated impressions of the same number in your target market.
• Numbers are provisioned in 15 minutes or less.
• The service fully complies with the Truth in Caller ID Act.

Why local presence matters

Matching your target audience with a targeted area code increases answer rates — few people answer an 800 number, but prospects are far more likely to answer a call from a number sharing their own area code.

Why name display matters

Name display answers "who are you and why are you calling me?" before the call even connects. If it matches who you say you are, you've earned five seconds of trust to explain why you're calling. In-house DNC requests decline as brand recognition grows, and you stay in control of how your brand is presented.

How the service works

1. We assign you local Caller ID telephone numbers in any area code.
2. We pair those numbers with a display name (up to 15 characters).
3. You or your vendor configure your calling equipment to push the assigned local numbers as Caller ID for the campaign.
4. We forward any callbacks to the local Caller ID numbers back to you, preferably via a toll-free number or SIP.
5. The service is seamless to the called customer, who sees the name you want on their Caller ID box.

The result: a better answer rate and deeper list penetration, with no added complexity for your team.