· 1 min read
New Caller ID Management Tool Streamlines Business Provisioning
QVD's CallerID Management Tool puts ordering, unassigning, CNAM updates, and detailed reporting for every DID in one self-service web portal.
The QVD Team
Quality Voice & DataCollaborative articles from the Quality Voice & Data team: nationally recognized call center experts with 130+ years of combined experience in technology, telecom, and business process management.
Articles by The QVD Team
· 2 min read
5 Tips for Turning Up an Elastic SIP Trunk for Your Dialer
QVD's NOC team shares the three common dialer setups they see and five practical tips for a smooth Elastic SIP trunk implementation, whether hosted or premise-based.
· 2 min read
Exploring Bring Your Own Carrier for Your Hosted Dialer
Bring Your Own Carrier lets call centers contract directly with a telecom provider instead of paying a hosted dialer's marked-up per-minute rate, with more control over Caller ID.
· 2 min read
Key Questions to Ask Your STIR/SHAKEN Telecom Carrier
Four questions that reveal whether a telecom carrier is truly SHAKEN compliant, from checking iconectiv's authorized-provider list to confirming routes aren't stripping the token.
· 2 min read
Caller ID Management for Dummies: A Beginner's Roadmap
A beginner-friendly roadmap through Caller ID basics, local number strategy, CNAM display, and inbound routing, with links to QVD's deeper guides on each topic.
· 1 min read
Pro Tips for Using Non-Voice Contacts in a Telemarketing Program
Five hard-won lessons on adding chat, text, and email to a telemarketing program, from choosing the right platform to quality-assuring every template before it goes live.
· 1 min read
Do This: Use Local Caller ID in Outbound Telemarketing
Since Caller ID became standard in the mid-90s, consumers choose whether to answer based on the display — pairing a local number with your company name changes that choice.
· 1 min read
Is Your Dialer Displaying a Local Caller ID Number?
Local Dialer ID is often the last lever operations managers pull, but it can lift answer rates 30% — and sourcing clean numbers from a trusted provider matters just as much.
· 1 min read
Easy Caller ID Management for Insurance Companies
Insurance agents licensed across multiple states can switch their outgoing Caller ID number per state from a web portal, so calls display a local number wherever they're dialing.
· 2 min read
Our Local Caller ID Helps Ensure Compliance with Federal Laws
Federal Caller ID rules for outbound telemarketing fall into three buckets: no blocking, callback DNC handling, and no fraudulent CNAM — here's how QVD's numbers cover all three.
· 1 min read
Using Local Caller ID Increases List Penetration Rates
A guest post from Quality Contact Solutions on how Local Caller ID slows the 'spin cycle' of dead list records by getting more prospects to actually answer the phone.
· 2 min read
Use Local Caller ID Numbers in Fundraising Telemarketing
Pairing a Local Caller ID number with your charity's display name can lift fundraising call answer rates by up to 40% over a toll-free number, and setup takes three simple steps.
· 2 min read
Top 6 Best Practices When Texting in Business
Personalization, timing, ease of use, opt-out, security, and consent — six rules for using landline texting to communicate with customers without creating compliance risk.
· 2 min read
Why Use Texting in Your Telemarketing Services Campaign
Practical ways to fold texting into inbound and outbound telemarketing services, from IVR keyword shortcuts to voicemail opt-ins and appointment confirmations.
· 1 min read
Quality Voice & Data Exhibiting at Call Center Week 2017
Quality Voice & Data exhibited at Call Center Week 2017, sharing how Local Caller ID can improve outbound telemarketing answer rates for visitors at booth 801.
· 2 min read
Quality Voice & Data's Glossary of Telemarketing and Caller ID Terms
Plain-language definitions for the Caller ID, CNAM, ANI, TCPA, and dialer terminology QVD customers hear most often, from answer rate to non-ATDS.
· 2 min read
Caller ID Management for Call Center Professionals
A tale of two contact centers shows how a Caller ID management plan with CNAM name display can produce a 40% higher answer rate than sticking with a toll-free number.
· 2 min read
Local Presence: Boost Answer Rates with Targeted Area Codes
QVD's Local Presence service pairs targeted area-code numbers with a compliant display name, lifting answer rates up to 40% and giving contact centers control of their outbound brand.
· 2 min read
Caller ID Best Practices for Outbound Telemarketing Programs
The Caller ID do's and don'ts outbound telemarketing teams often skip: which numbers to use, how to pair CNAM names correctly, and dialing rules that keep complaints down.
· 2 min read
Local Caller ID with Name Display Will Increase Your Conversion Rate
Pairing a Local Caller ID number with a display name answers 'who is calling' before the phone is even picked up, lifting both answer rate and sales conversion.
· 1 min read
Using Local Caller ID for Outbound Telemarketing Campaigns
Why an 800 number reads as 'telemarketer' before the call even connects, and how switching to a matching local Caller ID number moved one client's conversion rate up 30%.
· 1 min read
FCC Caller ID Rules for Telemarketers: What Compliance Requires
What the FCC's Truth in Caller ID Act requires telemarketers to transmit, and how a compliant local Caller ID number can also lift outbound answer rates.