Practical explainers on Branded Calling ID™, STIR/SHAKEN attestation, and answer-rate protection from the team building QVD.
local caller id fundraising telemarketing
Pairing a Local Caller ID number with your charity's display name can lift fundraising call answer rates by up to 40% over a toll-free number, and setup takes three simple steps.
business texting best practices
Personalization, timing, ease of use, opt-out, security, and consent — six rules for using landline texting to communicate with customers without creating compliance risk.
ftc blacklist caller id management
As the FTC ramps up its robocall complaint initiative, spacing out dial attempts and rotating Caller ID numbers are the two biggest levers telemarketers have to avoid getting blacklisted.
texting in telemarketing campaigns
Practical ways to fold texting into inbound and outbound telemarketing services, from IVR keyword shortcuts to voicemail opt-ins and appointment confirmations.
qvd call center week 2017
Quality Voice & Data exhibited at Call Center Week 2017, sharing how Local Caller ID can improve outbound telemarketing answer rates for visitors at booth 801.
caller id telemarketing glossary
Plain-language definitions for the Caller ID, CNAM, ANI, TCPA, and dialer terminology QVD customers hear most often, from answer rate to non-ATDS.
qvd pace leadership innovation awards
QVD's President received PACE's Distinguished Service Award and Kelsey Olsen accepted the Technovation Award for TextDesk at the 2017 PACE convention in Tampa.
caller id management call centers
A tale of two contact centers shows how a Caller ID management plan with CNAM name display can produce a 40% higher answer rate than sticking with a toll-free number.
local presence caller id service
QVD's Local Presence service pairs targeted area-code numbers with a compliant display name, lifting answer rates up to 40% and giving contact centers control of their outbound brand.
how caller id works
Quality Voice & Data explains why Caller ID name display is retrieved, not transmitted, how the CNAM database works, and what call centers must do to get the display name right.