Practical explainers on Branded Calling ID™, STIR/SHAKEN attestation, and answer-rate protection from the team building QVD.
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The TRACED Act's signing deadline made STIR/SHAKEN attestation the deciding factor in whether customers pick up — here's what full attestation actually changes.
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An unanswered call is frustrating for agents, supervisors, and clients alike — here's how full A-level attestation and Caller ID mapping work together to fix it.
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A checklist for call centers working with their carriers to confirm full-attestation STIR/SHAKEN signing before the July 2021 compliance deadline, plus red flags to watch for.
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With the STIR/SHAKEN deadline approaching, call centers that haven't confirmed A-level attestation from their carrier risk declining contact rates and blocked calls.
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QVD's President and compliance attorney Michele Shuster walked BPESA members through STIR/SHAKEN attestation levels and the risk of ignoring the looming July 2021 deadline.
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How SHAKEN attestation tokens and carrier analytics engines both evolved from FTC and FCC initiatives, and what call centers need to get right on SIP, Caller ID, and monitoring.
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STIR/SHAKEN is the Caller ID authentication framework carriers must implement under the TRACED Act, tracing spoofed robocalls back to their origin and restoring consumer trust.
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QVD welcomed call center and BPO veteran Steve Eveland as Vice President of Sales, tasked with launching Trusted Call Completion and improving client contact rates.
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QVD became one of the first carriers authorized by the STIR/SHAKEN governing authority to digitally sign calls with full attestation, ahead of the TRACED Act's mandate.
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TextBetter's white-label SMS service now integrates with Telinta's hosted softswitch platform, letting VoIP providers text-enable any US phone number without porting DIDs.