Winner Of Over 100 Industry Awards

Talk to an expert

Winner Of Over 100 Industry Awards

Talk to an expert

Winner Of Over 100 Industry Awards

Talk to an expert

Full “A” Attestation

Quality Voice & Data signs every outbound call with full “A” attestation as a Stir-Shaken provider to ensure calls are being delivered increasing your answer rates.

Curated Phone Numbers

Every phone number provided is hand-curated to ensure a “clean” number that hasn’t been used in over a year. This helps improve the reputation of your outbound calls.

Real-Time Reputation Monitoring

Our Real-Time Caller ID Reputation Monitoring service, we use proprietary methodology, third party data sources, and real intelligence to identify when a Caller ID Number goes bad.

RESULTS THAT SPEAK FOR THEMSELVES

With QVD’s SIP, monitoring & remediation and local Caller ID numbers, we get premium results.  Over time we moved all of our voice traffic to QVD and we’re very satisfied

VP of Outbound - Top 50 Insurance Company

1,000+ CUSTOMERS HAVE RELIED ON QUALITY VOICE & DATA

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Say goodbye to spam likely and hello to happy telemarketers.

MEET OUR INDUSTRY EXPERTS

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Well-known within the telecommunications and teleservices industries, Dean Garfinkel has more than 30 years’ experience in a wide range of technologies, including TDM, SS7, IP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom giants like AT&T, Verizon, CenturyLink and Windstream. In 2017, he also developed a patented text solution for businesses called TextBetter®. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit. Past member of the National Board of Directors and Treasurer of the Professional Association for Customer Engagement. He was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.

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Angela Garfinkel currently serves as a Director for Quality Voice & Data. With 30+ years of call center and business process outsourcing experience, Angela provides the QVD team with key insights to support product development, marketing and sales. In addition, Angela teams up with Dean Garfinkel for strategic planning and leadership development. In addition to founding Quality Contact Solutions in 2007, Angela also co-authored an online course for The Direct Marketing Association (DMA) called Teleservices. Angela’s formal educational background includes a Masters in Business Administration and an undergraduate degree in Telecommunications Management from the University of Nebraska.

FREQUENTLY ASKED QUESTIONS

Why does your caller id reputation impact answer rates?

Caller ID reputation impacts answer rates because people are becoming more cautious about answering calls from unknown numbers due to the prevalence of fraudulent or spam calls. If your caller ID has a poor reputation or is associated with unwanted calls, people are more likely to ignore or reject your call, resulting in lower answer rates. On the other hand, if your caller ID has a good reputation or is recognizable and trustworthy, people are more likely to answer your call, increasing your answer rates.

How can Quality Voice Data help improve my caller id reputation?

Quality Voice & Data have spent over a decade helping businesses improve and monitor their reputation. We sign all calls with full attestation ("A"), we hand-pick healthy outbound numbers for our clients, and we provide expert guidance and consulting to avoid issues in the first place.

How can I check the reputation of my caller ID?

Talk to one of our experts who can run a test on your numbers.