Winner Of Over 100 Industry Awards

Talk to an expert

Winner Of Over 100 Industry Awards

Talk to an expert

Winner Of Over 100 Industry Awards

Talk to an expert

Full SHAKEN “A” Attestation

Quality Voice & Data signs every outbound call with full “A” attestation as a Stir-Shaken provider to ensure calls are being delivered increasing your answer rates.

Curated Phone Numbers

Every phone number provided is hand-curated to ensure a “clean” number that hasn’t been used in over a year. 

CallerId Reputation & Monitoring

Manage your CallerID Reputation with our monitoring and health reports. We provide intelligent data-driven recommendations to improve your answer rates.

RESULTS THAT SPEAK FOR THEMSELVES

With QVD’s SIP, monitoring & remediation and local Caller ID numbers, we get premium results.  Over time we moved all of our voice traffic to QVD and we’re very satisfied

VP of Outbound - Top 50 Insurance Company

1,000+ CUSTOMERS HAVE RELIED ON QUALITY VOICE & DATA

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Say goodbye to spam likely and hello to happy customers.

MEET OUR INDUSTRY EXPERTS

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Dean Garfinkel, Director

Well-known within the telecommunications and teleservices industries, Garfinkel has more than 30 years’ experience in a wide range of technologies, including TDM, SS7, IP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom giants like AT&T, Verizon, CenturyLink and Windstream. In 2017, he also developed a patented text solution for businesses called TextBetter®. He is a leading expert on telecommunications, Caller ID and Do Not Call compliance, and is a regular speaker within the industry circuit. Past member of the National Board of Directors and Treasurer of the Professional Association for Customer Engagement. He was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.

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Angela Garfinkel, Director

Angela Garfinkel currently serves as a Director for Quality Voice & Data. With 30+ years of call center and business process outsourcing experience, Angela provides the QVD team with key insights to support product development, marketing and sales. In addition, Angela teams up with Dean Garfinkel for strategic planning and leadership development. In addition to founding Quality Contact Solutions in 2007, Angela also co-authored an online course for The Direct Marketing Association (DMA) called Teleservices. Angela’s formal educational background includes a Masters in Business Administration and an undergraduate degree in Telecommunications Management from the University of Nebraska.

FREQUENTLY ASKED QUESTIONS

Why does your numbers show up as Spam Likely?

Each wireless carrier uses a combination of databases and call analytics to identify potential unwanted calls. The TRACED Act authorized telecom carriers to take steps to cut down on robocalls (one of the biggest complaints to the Federal Communications Commission every year for the last five years). The steps that telecom carriers take includes using various databases to identify caller ID numbers that have been flagged as spam, scam, or telemarketer in the past, plus a number of other real-time call data points. Some of the known or suspected data points include call duration, call attempts from a Caller ID number, and frequency of call attempts to the same phone number.   The good news is that calls signed with a SHAKEN A Attestation (token) will not be blocked or mislabeled by the carriers. The A Attestation Token is a trusted call in the telecom ecosystem.

How can I check if my phone number is marked as spam?

QVD offers a free test to identify if your phone number(s) are marked as spam. We will give you 4 phone numbers to call. Then we’ll give you the test results.

What can I do to fix my phone number which is marked as spam likely?

While there are some steps that can be taken to fix your phone number, it is somewhat time consuming and not easy to do. It it is necessary to get it unmarked as spam, ie if it is a main business phone number or a published phone number, the most straightforward next step is to talk with the team at Quality Voice & Data. Our telecom experts will create a plan to get your number removed from spam lists. If the number can easily be replaced, the team at QVD will help you replace the number(s) and create a proactive plan that minimizes the likelihood of your Caller ID numbers getting marked as spam likely in the future.

How can I monitor my phone numbers to make sure they’re not marked as spam?

If you use Quality Voice & Data’s Trusted Call Completion® telecom service, phone number monitoring and remediation is included as part of the service. If you don’t use our service, it is best to run a test on a regular basis to identify if your phone numbers are coming up as spam, scam or telemarketer.   The team here at QVD can help you by customizing a plan as part of our Trusted Call Completion® service.