It’s hard to believe that it’s already been a decade since the National Do Not Call (DNC) Registry was established. In fact, on June 27, 2013, it will be ten years exactly. The FTC has been busy fulfilling all those online and IVR requests. In the first year alone, 62 million phone numbers were added to the National DNC Registry. Today the list includes more than 200 million phone numbers.
Coinciding with this, the USA DNC Regulatory Guide also celebrates its tenth anniversary. Created in March of 2003, it is touted as the “industry bible” for compliance officers and operations management alike. The online guide was developed by Dean Garfinkel. As the tenth anniversary of the FTC’s Telemarketing Sales Rule’s Federal DNC list implementation approaches, Dean shares his thoughts on call center regulatory compliance and best practices.
Visit Connections Magazine for the complete interview with Dean Garfinkel.
Dean Garfinkel is the President of Quality Voice & Data, an Authorized Shaken Service Provider and enhanced telecom solutions provider to the telemarketing and call center industry. Dean’s passion for creating value-added solutions for his clients has resulted in numerous solutions which are industry-standard and used by most Fortune 500 call centers and their call center vendor partners. Dean can be reached at dean@qualityvoicedata.com