Tag Archives: The Compliance Phone

Quality Voice and Data Glossary of Terms

By Kelsey Olsen, Director of Enhanced Telecom Services

Local Caller ID DIctionary-and-pencilI am writing this today to give my customers and prospects a fighting chance when I’m on a roll and rambling on to explain how Caller ID works, for example. It’s easy for me to forget that not everyone knows the QVD lingo. I find myself answering the same questions on certain terms I’m using day in and day out. To help clear that up, I put together this QVD Glossary of Terms. I’ll gladly explain these in conversation as well, but if you use this reference, maybe it won’t seem as if I’m speaking a foreign language. Continue reading

The Compliance Phone: Prevent TCPA Class Action Lawsuits

By Dean Garfinkel, President of Quality Voice and Data

Complinace PhoneIf you place telemarketing calls to wireless phone numbers (and VoIP numbers), be aware that you must place the calls using a non-Automated Telephone Dialing System (non-ATDS) or device. The Federal Communications Commission’s Telephone Consumer Protection Act (TCPA) declaratory ruling issued in July 2015 provided clear guidance on what is an Automated Telephone Dialing System (ATDS) and what is not. Most telemarketing dialers, most office phone systems and most click to dial solutions embedded in a CRM are currently defined as an ATDS because even if the system doesn’t dial phone numbers automatically, these systems are viewed by the FCC as having the theoretical capacity for automated dialing. Continue reading

QVD Launches Standalone Non-ATDS Telephone

Standalone Non-ATDS Telephone Ensures Compliance with the Telephone Consumer Protection Act (TCPA)

AURORA, NE – (September 13, 2016) – Quality Voice & Data, Inc. (QVD) has launched a standalone non-ATDS “Compliance Phone”.  The Compliance PhoneTM was designed to ensure compliance with the Telephone Consumer Protection Act (TCPA) rules for placing calls to wireless phone numbers.  Specifically, sellers do not need prior express written consent (PEWC) to call their customers, former customers, or even prospects when using this phone device.  The Compliance Phone is being introduced to the mass market during the Professional Association for Customer Engagement TCPA Summit, September 18-20, 2016 at the W hotel in Washington DC. Continue reading

Caller ID Best Practices for Outbound Telemarketing Programs

By Kelsey Olsen, Director of Enhanced Telecom Services

Caller ID strategy is an often overlooked aspect of setting up a new outbound telemarketing campaign.  The reason Caller ID is often overlooked is because it isn’t one of the Big 3 items that are discussed with setting up an outbound campaign.  The Big 3 include the calling list, the script and the offer.  A word to my colleagues in the industry:  Change your thinking to add “Caller ID strategy” to your core list when setting up a new outbound telemarketing campaign.

Here are some Caller ID best practices to consider: Continue reading

Local Caller ID with Name Display will increase your conversion rate

By Kelsey Olsen, Director of Enhanced Telecom Services

Most telemarketers and outbound telephone campaign managers know that using Local Caller ID numbers is a powerful tool to increase the percentage of time that a consumer or business answers the phone.  Lesser well-known is the benefit of ensuring the Local Caller ID number is paired with a Name, called Caller ID Name Display.   In essence putting a name to the number.

Using a Local Caller ID phone number, paired with a name helps increase the answer rate on your outbound telemarketing campaign.  However, the benefits don’t stop there. Continue reading

TCPA FCC Declaratory Ruling

On Friday July 10th 2015, the Federal Communications Commission (FCC) released its anticipated Telephone Consumer Protection Act (TCPA) Declaratory Ruling. The FCC Declaratory Ruling, which became effective immediately upon release, was approved by a 3-2 vote during last month’s highly contentious public meeting.

As part of the Ruling, the FCC:

Compliance Meter-FCC Declaratory Ruling

  • Expanded the definition of “automatic telephone dialing system” (ATDS) to include equipment with the potential ability to perform the functions of an ATDS;
  • Held that a caller violates the TCPA by making more than one call to a reassigned number unless the current subscriber or customary user of the phone consented to receive such calls;
  • Reiterated their prior rulings regarding what constitutes “prior express consent” for non-telemarketing calls;
  • Clarified that a person can revoke consent to receive calls in any reasonable manner and that businesses cannot limit the method or medium by which consent can be revoked;
  • Provided guidance regarding when certain types of application or service providers may be held liable for unlawful calls made by their customers;
  • Reiterated that text messages are considered calls under the TCPA;
  • Held that Internet-to-phone text messages are also covered by the TCPA;
  • Held that a one-time text message sent immediately after a consumer’s request for the text does not violate the TCPA;
  • Provided specific petitioners a waiver—both retroactively and for 89 days after the Ruling—for calls made pursuant to written consent obtained prior to October 16, 2013 (even if the disclosures mandated by the amended TCPA regulations were not given);
  • Provided a limited exemption for certain time-sensitive financial and healthcare calls; and
  • Clarified that telephone companies and VoIP providers can provide robocall blocking technologies to consumers.

Continue reading

FCC Caller ID Rules for Telemarketers

by Dean Garfinkel

Even before passage of the Truth in Caller ID Act, FCC rules required telemarketers to pass accurate caller ID information. FCC rules specifically require that a telemarketer transmit or display its telephone number or the telephone number of the seller on whose behalf the telemarketer is calling, and, if possible, its name or the name and telephone number of the company for which it is selling products or services.

In addition, the FCC rules require telemarketers to display a telephone number that can be called during regular business hours to ask to no longer be called.

Enhanced DialerID helps telemarketers comply with the FCC Caller ID rules and is in full compliance with the Truth in Caller ID Act. Enhanced Dialer ID is available from QCS (www.enhanceddialerid.com). We have more than 3000 phone numbers available across virtually every geographic market in the U.S. Since Enhanced DialerID’s inception in 2007, hundreds of telemarketers have gained the competitive advantage of transmitting a local phone number into the markets they dial into. The competitive advantage comes in two forms: first, the local phone number is associated with the CNAM database and the telemarketer can control the name that is displayed; second, by displaying a local phone number (not a toll free or out of area number), consumers and business people are more likely to answer the phone. In fact, campaigns using Enhanced DialerID local numbers have been found to increase the answer rate by 22-25% and companies can penetrate their lists higher than before due to a better contact rate.

Want to learn more? Call Dean Garfinkel at 516-656-5115 to find out how you can get local Caller ID numbers for only $2.00 per number, per month.

Visit the product web page to learn more.  Or call 866-656-5111