Dean Garfinkel, telecommunications industry expert, explains how Caller ID works
By Angela Garfinkel
Federal regulations require telemarketers to transmit accurate Caller ID information, including the caller’s name and telephone number. Using the name and telephone number of the seller on whose behalf the calls are made is also permitted.
But how does Caller ID really work? Caller ID is one of most frequently misunderstood aspects of telecommunications within the call center industry. When a call center has the correct understanding of how Caller ID numbers and names are displayed and what triggers the display, the call center can then harness the true power of Caller ID.
I recently interviewed Dean Garfinkel, President of Quality Voice & Data, regarding how Caller ID works and some best practices for ensuring the phone number and name are properly displayed. Continue reading